-
Specialist, Customer Experience
10 hours ago
Loblaw Companies Toronto, Canada Temps pleinL'utilisation du masculin à pour but d'alléger le texte · Lancée en 2006, la marque Joe Fresh offre un style à la fois moderne et accessible dans des collections complètes pour femmes, hommes et enfants qui conviennent à tous les modes de vie. Joe Fresh offre une qualité et une ...
-
Bilingual Member Experience Specialist
10 hours ago
OMERS Toronto, Canada Full timeWhy join us? · Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story. · At OMERS we put our people first and are proud to embrace the diversity ...
-
Nintendo Experience Specialist
3 days ago
Nintendo of Canada Ltd Markham, Canada**Nintendo Experience Specialist - Markham (York)** · **PURPOSE/SUMMARY**: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NOCL ...
-
Bayshore HealthCare Markham, Canada**ABOUT THIS ROLE**: · Our Reimbursement & Customer Experience Specialist within the Diabetes Express department will · support patients by providing an ultimate customer experience. This fast paced and rewarding role is · ideal for self-motivated individuals who want to expand t ...
-
Spécialiste de L'expérience de Vol
2 days ago
Skyservice-French Mississauga, Canada**SKYSERVICE AVIATION D'AFFAIRES** · Skyservice est un chef de file nord-américain de l'aviation d'affaires. Établis sur les principes clés de sécurité et de l'excellence du service, nous offrons une expérience de service complète, allant de la gestion au nolisement d'avions, en ...
-
Bilingual Member Experience Specialist
2 days ago
OMERS Toronto, CanadaWhy join us? · Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story. · At OMERS we put our people first and are proud to embrace the diversity o ...
-
Bilingual Member Experience Specialist
3 days ago
OMERS Toronto, CanadaWhy join us? · Are you looking to join a dynamic pension plan that embodies the strong values of its 500,000 members and is an industry leading global investor? If so, we would love to tell you our story. · At OMERS we put our people first and are proud to embrace the diversity o ...
-
Bilingual Consumer Experience Specialist
13 hours ago
Riverside Natural Foods Ltd. Toronto, CanadaDécouvrez Riverside. Nous sommes une entreprise qui fabrique des collations biologiques « bonnes pour la santé », des collations primées, nutritives et sans allergènes. Vos enfants nous connaissent sous le nom de MadeGood, des collations sécuritaires et savoureuses pour l'école. ...
-
Nintendo Experience Specialist
3 days ago
Nintendo of Canada Ltd Concord, Canada**Nintendo Experience Specialist - Vaughan (York)** · **PURPOSE/SUMMARY**: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NOCL ...
-
User Experience Specialist
2 days ago
Omnicom Health Group Toronto, CanadaOverview: · **User Experience Specialist, HCG Engagement Group** · HCG is a global leader in medical communications, comprising of seven interconnected agencies with distinct personalities and complementary skills, and supported by the HCG Engagement Group, a 140+ strong team of ...
-
Customer Experience Specialist
2 days ago
Squaredance Toronto, Canada**Squaredance : uniting the digital advertising community - **_join us_** · Squaredance is the only performance marketing solution that combines a full suite tracking and attribution platform with a partner marketplace and vibrant community We enable ecommerce advertisers and dig ...
-
Nintendo Experience Specialist
3 days ago
Nintendo of Canada Ltd Toronto, Canada**Nintendo Experience Specialist - Downtown Toronto** · **PURPOSE/SUMMARY**: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NO ...
-
Customer Experience Specialist
1 day ago
AlayaCare Toronto, Canada**About AlayaCare**: · AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company wi ...
-
Customer Experience Specialist
13 hours ago
Northbridge Financial Corporation Toronto, CanadaWe're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty in ...
-
Specialist, Customer Experience
3 days ago
Joe Fresh Toronto, CanadaAll referred applicants must first be submitted through Workday by a current Loblaw Colleague._ · Founded in 2006, Joe Fresh is a leading source for modern style and accessible design, offering comprehensive lifestyle collections for men, women and children. Joe Fresh delivers qu ...
-
Customer Experience Specialist
1 day ago
Trisura Guarantee Insurance Company Toronto, CanadaAt Trisura, we expect more because we believe it can be done better. · We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche marke ...
-
Customer Experience Specialist
13 hours ago
First National Financial Toronto, CanadaWe are hiring a Customer Experience Specialist · **Reporting To**: Manager, Customer Service · **Full-Time/Part · - Time**: Full-time · **Posting Date**: April 11, 2024 · **Closing Date**: April 25, 2024 · **Hours of Work**: 8:30 a.m. - 5:00 p.m. · **Grade**: 8.5 · **Office Locat ...
-
Customer Experience Specialist
13 hours ago
Northbridge Financial Corporation Toronto, CanadaNous sommes la Financière Northbridge. Nous sommes fiers d'être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. N ...
-
Customer Experience Specialist
1 day ago
Mondelēz International Toronto, Canada**Job Description**: · **Are You Ready to Make It Happen at Mondelēz International?** · **Join our Mission to Lead the Future of Snacking. Make It Possible.** · You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use int ...
-
Nintendo Experience Specialist
3 days ago
Nintendo of Canada Ltd Mississauga, Canada**Nintendo Experience Specialist - Mississauga** · **PURPOSE/SUMMARY**: Our mission is to generate demand for Nintendo experiences and facilitate acquisition, ultimately making people smile. Delivering on this mission is the primary purpose of all Nintendo of Canada, Ltd (NOCL) e ...
Patient Experience Specialist - Markham, Canada - Oak Valley Health
Description
Overview
48_Advise Created with Sketch.Position summary
Reporting to the Manager of Patient Experience and working collaboratively with leaders and clinical teams across the organization, the Patient Experience Specialist will help drive our long-term plan for patient experience and contribute to advancing a culture of people-centred care. 48_Talent Acquisition Created with Sketch.Who you are
You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage. You are a patient and/or client centered individual who performs at an exemplary standard. You are a team player with excellent communication, critical thinking and prioritization skills. 48_Scheduling Created with Sketch.Schedule
Monday to Friday, days. Please note schedules may change due to operational needs. 48_Budget Created with Sketch.Compensation
BAND H: $ - $ per hour. Annual Salary: $82, - $118, per year.Responsibilities
48_Business Development Created with Sketch.Continuous improvement
Lead and support initiatives to improve the patient experience as identified through organizational patient experience plan, and based on evolving hospital and patient needs. Collaborate effectively with clinical teams to promote people-centred care, and support positive experiences and outcomes. Guide leaders and staff in awareness of best practices and techniques to improve patient perception of care. 48_Analyze Created with Sketch.Analysis
Facilitate development and analysis of patient experience metrics (through experience surveys, feedback trends, focus groups, advisory councils, direct observation, manager / staff perspectives) to formulate recommendations for patient experience improvement. Work with internal and external stakeholders for implementation and management of real-time patient experience survey (Qualtrics XM). 48_Quality Assurance Created with Sketch.Quality assurance
Work in partnership with Quality and Patient Safety team members to consult, collaborate with, and support departmental projects including Quality Improvement Plan (QIP) initiatives to drive patient experience. Visibly role model the values and attributes of staff working in a hospital committed to extraordinary patient and family experience. 48_Support Created with Sketch.Support
Proactively support staff on use of de-escalation practices and conflict resolution skills, to mediate timely service recovery at point of care. Promote and support engagement of patients, families, caregivers and community members through expansion of Patient Experience Participant (PEP) program.Requirements
48_Success Created with Sketch.Qualifications
University undergraduate degree in a healthcare or related field - required. Minimum 5 years' recent experience within a healthcare setting – required. Project management experience – required. Experience in the use of lean or other process improvement methodologies – required. Master's degree - preferred. Experience in a patient experience, quality or patient safety role - preferred. Experience in managing multiple concurrent project types in various stages of development. 48_Proficiency Created with Sketch.Proficiency
Experience with data analysis and visualization, preparing and presenting reports. A strong understanding and knowledge of the hospital health care system and health legislation including the Excellent Care for All Act (ECFAA), Freedom of Information and Privacy Protection Act (FIPPA), Personal Health Information Protection Act (PHIPA), etc. Excellent competence in Microsoft Office packages and ability to learn new software/systems with training and support. 48_Assessment Created with Sketch.Skills
Excellent written and oral communication skills and the demonstrated ability to deal effectively with internal and external stakeholders. Sound judgment, broad understanding and an inclusive approach to building consensus, solving problems and relationship building. Ability to relate effectively with front-line staff and all levels of management, physicians, patients and families.