- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience.
- 5+ years relevant work experience within customer industry.
- 3+ years people management experience.
- 3+ years experience managing a consumption portfolio.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
- Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate). Ensures the customer is recognizing value as planned. Anticipates, identifies, and manages potential issues, escalating to appropriate teams for resolution. Expands customer relationships to create cross-sell and upsell opportunities.
- Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads and coaches business value conversations key stakeholders.
- Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations and coaches others to do the same. Prioritizes resource efforts to meet the most critical needs and expectations of customers.
- Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders.
- Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth. Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas. Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives. Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
- Coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan (CSP), and prioritizing engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Coaches team on leveraging, improving upon, and streamlining the use of Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Coaches team on anticipating, identifying, and mitigating customer blockers and risks by leveraging Microsoft solutions and services, and developing deliverable programs of work. Guides team through leading delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads executive escalation management and communications for delivery programs in the customer account. Runs rhythms of business (RoBs) reviewing delivery excellence metrics (e.g., delivery backlog, bookings, unstaffed requests).
- Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption. Coaches team to identify pipeline opportunities, be accountable for milestones, and ensure committed milestones are completed to deliver growth in their customer portfolio. Coaches team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans. Coaches team to deliver and articulate customer value, drive business growth, maximize customer retention and minimize customer churn.
- Embody ourand. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Account Management Specialist
1 week ago
Aramark Ottawa, Canada**Description de poste**: · - Saisissez une description de poste ici. · **Responsabilités liées au poste**: · - Saisissez des responsabilités professionnelles ici. · **Qualification**: · - Saisissez des compétences professionnelles ici. · **Études**: · **Au sujet d'Aramark**: · * ...
-
Emergency Care Account Manager
1 day ago
Stryker Corporation Ottawa, Canada**Why join Stryker?**: · Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location s ...
-
Manager, Accounting
3 days ago
TAAG Corporation Ottawa, CanadaTAAG Accounting is looking for an experienced Manager for Accounting & Tax who can take the lead on all the finance and accounting aspects of the firm. This is a great opportunity for a dynamic individual who is seeking to progress their career in Public Accounting. If you enjoy ...
-
Accounting Manager
1 week ago
Ideal Roofing Company Limited Ottawa, CanadaIdeal Roofing is a leading manufacturer of metal roofing and siding, steel building products, steel decking, steel roofing shingles, steel roofing tiles, roofing and siding trims and flashings. Thus Ideal Roofing offers a building envelope for virtually any kind of building, eith ...
-
Account Manager
5 days ago
Sanmina Corporation Ottawa, Canada**Job Purpose/Mandate** · - **Responsible for a key Customer Strategic Account - prime the relationship with the customer service/supplier organizations, product teams, and internal communications links between plants/divisions.** · - **Act as local commercial contact in these in ...
-
Manager, Accounting
1 week ago
TAAG Corporation Ottawa, CanadaTAAG Accounting is looking for an experienced Manager for Accounting & Tax who can take the lead on all the finance and accounting aspects of the firm. This is a great opportunity for a dynamic individual who is seeking to progress their career in Public Accounting. If you enjoy ...
-
Accounting Manager
1 week ago
Manderley Turf Products Ottawa, Canada**Are you looking for work/life balance, great compensation, health benefits and enjoy working with a great team? Check out our new Accounting Manager role with Manderley** · - For over 60 years, Manderley has been passionate about creating living green space for beautiful, healt ...
-
Accounting Manager
1 week ago
Tulloch Consulting Ottawa, CanadaTulloch Consulting is recruiting for this role on behalf of Connelly & Koshy, our client. · Connelly & Koshy is a firm of Chartered Professional Accountants and business consultants based in Ottawa, Ontario. Founded in 1968, the firm is dedicated to providing first-class professi ...
-
Accounting Manager
3 days ago
i-Sight Ottawa, Canadai-Sight helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We're proud to count a roster of Fortune 500 companies among our cu ...
-
Account Manager
1 week ago
Alessa Inc Ottawa, Canada**Account Manager** · Alessa's vision is a world free of financial crime. Our noble defenders deliver transformative solutions to fight financial crime. We help our clients reduce risk, save money and grow their business, while also making the world a better place. Alessa provide ...
-
Account Manager
3 days ago
Multiview Corporation Ottawa, Canada**Account Manager (Remote within Canada)** · Reporting to the **Manager, Client Success**, the key focus of **Account Manager** aka Client Success Executive (CSE), is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their p ...
-
Account Manager
1 week ago
Multiview Corporation Ottawa, Canada**Account Manager (Remote within Canada)** · Reporting to the **Manager, Client Success**, the key focus of **Account Manager** aka Client Success Executive (CSE), is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their p ...
-
Account Manager
1 week ago
Iversoft Ottawa, CanadaAs an Account Manager at Iversoft, you'll be one of the primary faces of the company. You bridge the gap between the needs and wants of external clients and the capabilities and expertise of our internal teams. In this role, you'll do a mix of inside and targeted outside sales, a ...
-
Account Manager
5 days ago
Encore Global Ottawa, CanadaPosition Overview · The Account Manager (AM) role responsibility is to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. The role requires a self-starter who relishes the cha ...
-
Account Manager
1 week ago
Agility PR Solutions Ottawa, Canada**Title**: Account Manager · **Department**: Sales · **Language**: English · **Location**: Ontario - Remote · **Who we are**: · Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty ...
-
Account Manager
1 week ago
Agility PR Solutions Ottawa, Canada**Title**: Account Manager · **Department**: Sales · **Language**: English · **Location**: Ontario - Remote · **Who we are**: · Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty ...
-
Account Manager
1 week ago
Avnet Ottawa, CanadaWho We Are: · At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the lat ...
-
Account Manager
14 hours ago
Otis Ottawa, CanadaDate Posted: · Country: · Canada · **Location**: · LOC Lancaster Road,Ottawa,Ontario,K1B 4S5,Canada · Job Title · - Account Manager_ · Role Overview · Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & custom ...
-
Accounting Manager
1 week ago
Concord Hospitality Ottawa, Canada**Description**: · We are hiring an **Accounting Manager** · We are looking for associates and Leaders that have a passion to serve others · An Accounting Manager is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and p ...
-
Accounting Manager
2 days ago
The Taggart Group of Companies Ottawa, Canada**Job Title**: Accounting Manager · **Reports to**: Controller · **Company**: Taggart Construction Limited · **Location**: 3187 Albion Road South, Ottawa, Ontario K1V 8Y3 · **Taggart Construction Limited** · For more than 70 years, Taggart Construction Limited has specialized in ...
Customer Success Account Management - Ottawa, Canada - Microsoft
Description
Overview
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
With over 17,000 employees worldwide, the mission of the Customer Success Unit (CSU) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CSU and help us build a future where customers achieve their business outcomes faster with technology that does more.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Qualifications
Required/Minimum Qualifications
Additional or Preferred Qualifications
Customer Success Account Mgmt M5 - The typical base pay range for this role across Canada is CAD $118,800 - CAD $214,800 per year.
Find additional pay information here:
Single reqs: Microsoft will accept applications for the role until May, 24, 2024.
Responsibilities
People Management
Customer Relationship Management
Technical Relevance
Customer Success Leadership
Other