- Independently respond to customer calls assigned to him, determine the nature of the problem for a particular module or component.
- Determine the parts, supplies and tools needed to complete the service request.
- Communicate any unusual problems to the technical service coordinator following each call.
- Ensure that the standard response time established with the service coordinator is respected.
- Load, deliver, install, configure and train customers on the basic use and maintenance of the equipment sold.
- Use, maintain and secure test equipment and tools used to adjust, calibrate and repair equipment.
- Complete all required documentation (time sheets, service orders, Radiation Protection Bureau forms, inventory and expense reports).
- Return defective modules or parts to head office and identify items.
- Manage vehicle inventory and re-stock as necessary.
- Perform any other tasks assigned to him.
- College diploma in electronics and/or computer science and/or robotics.
- Valid driver's license and driving record in good standing.
- Excellent organizational skills and good problem-solving skills.
- Motivated worker with great team spirit and manual skills.
- Good knowledge of networking.
- 2 to 3 years of field repair work experience in the dental or medical environment.
- Experience in electricity or electronics and/or robotics.
- Knowledge of the MS Office suite.
- Knowledge of SAP software an asset.
- Strong customer service skills required.
- Excellent command of written and spoken French.
- Very good knowledge of English, both spoken and written. The employee will work 40% with English-speaking customers and 60% with suppliers outside Quebec. All technical support from our Canadian and American suppliers is offered exclusively in English.
- Répondre de manière autonome aux appels des clients qui lui sont assignés, déterminer la nature du problème d'un module ou d'une composante particulière.
- Déterminer les pièces, les fournitures et les outils nécessaires pour traiter la demande de service.
- Communiquer tout problème inhabituel au coordonnateur du service technique suivant chaque appel.
- Garantir que le temps de réponse standard établi avec le coordonnateur de service est respecté.
- Charger, livrer, installer, configurer et former les clients sur l'utilisation et l'entretien de base de l'équipement vendu.
- Utiliser, entretenir et sécuriser les appareils de tests et les outils utilisés pour ajuster, calibrer et réparer les équipements.
- Remplir toute la documentation requise (feuilles de temps, commandes de service, formulaires du Bureau de la radioprotection, rapports d'inventaire et de dépenses).
- Retourner les modules ou les pièces défectueuses au siège social et identifier les articles.
- Maintenir et approvisionner le stock de pièces de la camionnette.
- Exécuter toute autre tâche qui lui est assignée.
- Diplôme d'études collégial en électronique et/ou en informatique et/ou en robotique.
- Permis de conduire valide et dossier de conduite en règle.
- Excellent sens de l'organisation et bonnes aptitudes à la résolution de problèmes.
- Travailleur motivé ayant un bon esprit d'équipe et une habileté manuelle.
- Bonne connaissance en réseautique.
- Détenir 2 à 3 ans d'expérience de travail en réparation sur le terrain, en environnement dentaire ou médical.
- Expériences liées à l'électricité ou l'électronique et/ou la robotique.
- Connaissance de la suite MS Office.
- Connaissance du logiciel SAP un atout.
- Solides compétences en matière de service à la clientèle.
- Excellente maîtrise du français, tant à l'oral qu'à l'écrit.
- Très bonne connaissance de l'anglais, tant à l'oral qu'à l'écrit. L'employé travaillera à 40 % avec des clients anglophones et à 60 % avec des fournisseurs à l'extérieur du Québec. Tout soutien technique par nos fournisseurs canadiens et américains est offert exclusivement en anglais.
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Description
As a Service Technician – High Technology at Patterson Dental, you will have to perform repairs, installations and maintenance of digital radiology, CAD/CAM and computer equipment on the road or at the office. You will also troubleshoot software problems on Windows-based PCs in dental clinics.
Major Duties:
Job Qualifications:
Patterson n'est pas juste un simple lieu de travail, c'est un partenaire qui se soucie de votre succès.
L'une des marques distinctives de Patterson, ce sont les personnes de talent qui incarnent notre culture ̶ être axés sur les gens, en constante évolution et centrés sur les résultats. La croissance professionnelle abonde dans cet environnement de travail motivant. Nous reconnaissons l'apport positif de la diversité des talents et des expériences de nos employés et nous croyons qu'ils bâtissent une organisation plus forte et prospère.
En tant que technicien de service – haute technologie chez Patterson Dentaire, vous aurez à effectuer des réparations, des installations et l'entretien d'équipements de radiologie numérique, CAO/FAO et informatiques sur la route et au bureau. Vous procéderez au dépannage de problèmes logiciels sur des PC fonctionnant en environnement Windows dans des cliniques dentaires.
Fonctions essentielles :
Formation et compétences :
