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Brampton

    Team Lead, Customs Brokerage - Brampton, Canada - CN

    CN
    CN Brampton, Canada

    1 week ago

    CN background
    Description
    Job Summary

    The Team Lead, Customs Brokerage is responsible for managing daily shift operation workload and work flows for CN's Customs Brokerage team. The position acts as a key resource and Subject Matter Expert (SME) for all customs brokerage-related questions, specifically from the Junior and Customs Analysts. The role also manages all communications between customers, carriers, and agents and ensures that work being completed is compliant with government requirements.

    Main Responsibilities

    Manage Operational Flows

    ·Oversee work flows for all imports and exports across Canada and the US

    ·Manage daily workload for self and team

    ·Receive information from customers related to all modes of transportation ( air, ocean, rail, truck)

    ·Merge data and distribute to appropriate team members

    ·Respond to queries from team members related to information gathered

    ·Determine relevant government requirements for each commodity

    ·Communicate with customers to obtain missing information

    Problem-Solving and Decision-Making

    ·Resolve system issues related to electronic communication to customs and other government departments

    ·Resolve all software issues ( Descartes, CERS, ACE, ACI)

    ·Develop corrective actions to resolve issues

    ·Act as SME for all customs brokerage-related issues

    Manage Operational Relationships

    ·Establish and maintain positive customer and vendor relationships

    ·Coordinate with internal and external suppliers ( ports, system software vendors)

    ·Arrange deliveries and carry out other logistics-related tasks

    ·Ensure Certified Customs Specialist (CCS) certification is kept up to date

    Working Conditions

    The role has standard working conditions in an office environment and is based on a defined shift (morning, evening). The incumbent must be available to respond to queries during the day and at night.

    Requirements

    Experience

    Customs Brokerage

    ·Between 5 to 7 years of customs brokerage experience in a large organization

    oExperience managing people and workflows

    oExperience with customs software ( Descartes, CERS, ACE, ACI)

    oExperience managing and defining processes

    oExperience in the railway industry*

    oExperience in the trucking cross-border industry*

    *Any experience for these above would be considered as an asset

    Education/Certification/Designation

    ·Bachelor's Degree in a related field

    ·Certified Customs Specialist (CCS)

    Competencies

    ·Continuously displays a customer centric attitude in order to improve the customer's journey

    ·Cultivates relationships to proactively support customers' supply chain needs or those that support them

    ·Builds and maintains an internal network to support a better overall work experience

    ·Inspires others with impactful communications and adapts to the audience

    ·Makes informed and timely decisions to get things done

    ·Applies analytical thinking to make recommendations that pursue sustainable performance

    Technical Skills/Knowledge

    ·General Microsoft computer skills

    ·Knowledge of the Customs Act

    ·Knowledge of customs D-Memorandums

    ·Familiar with Advanced Commercial Information (ACI) reporting

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