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    Service Desk Support - Toronto, ON, Canada - Resonaite

    Resonaite
    Resonaite Toronto, ON, Canada

    2 weeks ago

    Default job background
    Description
    Our client is looking for a contract based Level 2 Service Desk with expertise in MS Teams support

    Location:
    Downtown Toronto (1st month in person, then hybrid)


    Duration: 3 months to start w/ option to extendResponsibilities:Resolve issues related to Microsoft Teams, including integration with other Office 365 applications, connectivity problems, and performance optimization.

    Provide direct support to users encountering non-routine issues, ensuring efficient operation of Microsoft Teams across various devices and platforms.
    Work closely with Level 1 support technicians to enhance their understanding of Microsoft Teams. Develop and deliver training sessions and documentation to improve user competence and self-sufficiency.
    Monitor the health and usage of Microsoft Teams, generating reports and making recommendations for improvements.
    Requirements2+ years of technical support experience, preferably with a focus on Microsoft Teams or related Microsoft products.
    Strong understanding of Microsoft Teams, Office 365, and basic network troubleshooting. Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues.

    Strong verbal and written communication skills, with an ability to explain complex issues clearly and concisely to both technical and non-technical users.


    Microsoft 365 Certified:
    Teams Administrator Associate or other relevant Microsoft certifications are highly desirable.
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