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    Senior Manager, Policy Management - Ontario, Canada - Mediaocean

    Mediaocean
    Mediaocean Ontario, Canada

    3 weeks ago

    Default job background
    Description
    Report on and provide analysis of overall ticket volume, trends, and client related questions
    Partner with Customer Engagement vertical Account owners to maintain and grow customer relationships and customer health
    Perform as a managing leader across multiple media and finance teams
    Own and adhere to Customer Engagement processes, key initiatives, and projects
    Promoting and managing the use of best in-class tools across Customer Engagement
    Drive department revenue by upholding contracted customer policy
    Proactively escalate at-risk projects and executive-level decisions
    Present content internally and to customer teams, including senior leadership
    Manage and report on key department KPIs
    5+ years' experience in the advertising/media industry or in customer facing role in Support, Success or Sales, experience with agency systems or related software preferred
    ~ Demonstrated ability to manage teams, own decisions regarding process, workflow, and employee performance
    ~ Articulate and clear communication style, both written and verbally, with the ability to provide consultation to partners and customers while managing expectations
    ~ Demonstrated ability to troubleshoot, problem-solve, manage customer expectations, and deliver on-time with accuracy
    ~ Demonstrated ability to communicate effectively with senior level executives
    ~ Possess a can-do attitude, an entrepreneurial spirit, and a balanced approach to the daily challenges of project work
    ~ Excellent time management, organization and prioritization skills, ability to manage multiple, competing priorities
    ~ Proficiency in Microsoft Office Suite
    ~ Experience with Salesforce, Zendesk, Smartsheet a plus

    Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance
    Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community ), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
    Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office

    Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.

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