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    Customer Specialist Representative - Vancouver, BC, Canada - Rentokil Pest Control South Africa

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    Description
    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

    Rentokil-Terminix is currently seeking A Customer Care Agent that will act as a liaison, providing product/service information, answering questions, and resolving issues for our clients/customers.

    This position interacts with customers to attract potential business by answering product and service questions and suggesting alternative solutions. This will be an onsite position based out of our Burnaby office Commerce Ct, Burnaby, BC V5A 4N6).

    In the event there are provincial restrictions due to the pandemic, you will be required to provide your own high-speed internet and workspace at home for the duration that your work is remote.

    However, the expectation is that all teammates report into the office on a regular basis.
    The duties and responsibilities of the Customer Experience Representative include, but are not limited to, the following:

    Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
    Receiving and placing customer service telephone calls, completing web forms and responding to emails
    Investigating issues and resolving customer complaints
    Updating and managing customer databases
    Actively promoting Terminix products and services
    Monitoring the route and status of field technicians to coordinate and prioritize their schedule
    Relaying work orders, messages, and information to and from technicians and field management
    Constantly improving results by adhering to a philosophy of service excellence, and following business processes
    Providing an outstanding customer experience to all customers
    Sales oriented, has the ability to identify sales opportunities within a service environment
    Professional demeanor, stellar phone etiquette
    At least one year's experience in a Call Centre role answering phone calls and emails
    Proficient with Microsoft Office, Outlook and other applicable computer programs
    Bilingual English/French an asset
    Will be required to wear a headset, input data and sit for long periods of time
    You are paid during your training
    Great benefits - Medical, Dental, and Vision
    Short and long-term disability
    Ability to make commission bonus's (after 3-month probation)


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