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    Director, Commercial Services - Alberta, Canada - Lloyd Sadd Insurance Brokers

    Lloyd Sadd Insurance Brokers
    Lloyd Sadd Insurance Brokers Alberta, Canada

    1 week ago

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    Description

    As our Director of Commercial Service, you will be responsible for leading and developing a team of service managers who are responsible for delivering exceptional client experiences.

    You will drive innovation in client and employee experience with a focus on collaboration and fostering positive relationships with commercial advisors and clients alike.

    In addition, you will be directly responsible for planning and directing the commercial operational policies, objectives, and initiatives of the organization.

    As a Director of Commercial Service, you are a persuasive leader who is not afraid to take risks.

    Most importantly, you will lead by example, live our values, and define and build a world-class customer and client experience.

    Serve as a culture leader, fostering collaboration and unity among teams and sectors to cultivate a community of excellence for our commercial service teams and their clients.

    Collaborate closely with other senior leaders and executive leadership, providing insights and recommendations to inform strategic decision-making.
    Demonstrate an ability to anticipate outcomes and to adjust approaches and services accordingly.
    Overseeing the planning and execution of commercial operational policies, objectives, and initiatives.
    Identifying opportunities for improvement and implementing solutions to enhance client satisfaction.
    Extensive experience in client service management, preferably in a commercial or financial services environment
    Lloyd Sadd is actively committed to supporting diversity, equity, and inclusion.

    We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

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