- Build strong relationships with key stakeholders within the Government of BC
- Identify clients' business initiatives and articulate the Ricoh vision of how services can lead to desired business outcomes
- Use consultative techniques with a focus on client value in both virtual and face-to-face settings
- Collaborate with peers, including supporting consultants and specialists, to develop transformative solutions
- Research and stay current with the Government's department alignment, initiatives, policy, and personas
- Manage the day-to-day sales operations with a focus on contract deliverables
- Manage the order entry process and deployment to maintain contract SLA's
- Ensure Ricoh systems update the Government eSMT system with the required metrics
- Generate daily/weekly/monthly reports to align with contract deliverables and SLA's
- Act as Vendor Management/Client contact for escalation support
- Utilize Ricoh device management tools, ERP and customer portals
- Review request for proposals (RFP) and support the Ricoh bid response
- Use to manage account activity, pipeline progression and forecasting
- Post-secondary education
- Experience in B2B environment, IT or a consultative selling environment; preferably in public sector, ideally with the Government of BC
- Established contacts and relationships within the Government of BC is ideal
- High level operational knowledge, exposure to sales process and cycle, prior experience in implementation/account management and managed services.
- Superior knowledge of Service Level Agreements and scope of services
- Superior knowledge of Ricoh services and products and know who to engage in the account
- Detail oriented with strong analytical and numerical aptitudes
- Proficiency in use of MS Office applications including Teams and Excel
- Excellent time management to handle multiple tasks and changing priorities
- Superior verbal and written communication skills
- Strong interpersonal skills with the ability to work effectively with a variety of individuals at varying levels within the client organization and within Ricoh
- Ability to work independently and be self-directed
- Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
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Sales Operations Manager - Burnaby, Canada - Ricoh Canada Inc.
Description
Sales Operations Manager - Government of BC
The Sales Operations Manager understands the Ricoh portfolio of services that align with modernization efforts of the Government of BC. As a sales oriented professional, the individual must build relationships, provide exceptional customer service and coordinate with the account team to expand the portfolio of Ricoh services utilized.
Responsibilities
Qualifications:
Knowledge, Skills and Abilities:
Other:
Ricoh is an information management and digital services company connecting technology, processes, and people in progressive business around the world. Ricoh is a recognized leader in document workflow, process automation, digital transformation, and security. Every day our 90,000+ global employees work with big and small companies' optimizing their end-to-end business solutions.