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professional services manager
4 days ago
2075953 Ontario LTD Brampton, CanadaEducation: · Expérience: · Education · Bachelor's degree · Tasks · Direct and advise staff in the development and implementation of service quality assessment strategies · Plan, develop and organize the policies and procedures of establishments · Experience · 2 years to less th ...
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Head of Professional Services
1 week ago
T6 Talent Partners Toronto, CanadaOur client is a leader in the B2B Enterprise SaaS sector. · This person will be tasked with strengthening and executing a comprehensive implementation strategy with the Implementation Partner that ensures exceptional customer experiences throughout the initial sales cycle through ...
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Professional Services Manager
6 days ago
Loopio Toronto, CanadaLoopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their c ...
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Professional Services Consultant
1 day ago
AlayaCare Toronto, Canada**About AlayaCare**: · AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company wi ...
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Associate, Professional Services
1 week ago
Irwin Toronto, Canada**Your Impact** · As an Investor Relations Associate, you will have the opportunity to work with a diverse portfolio of clients and contribute to their success while honing your skills in the rapidly evolving field of investor relations. This role reports to the Director of Profe ...
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Professional Services Consultant
5 days ago
AlayaCare Toronto, Canada**About AlayaCare**: · AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company wi ...
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Financial Services Professional
4 days ago
CORFinancial Corp. Toronto, CanadaCORFinancial Corp. has been helping businesses obtain financing for over a decade. We provide asset-based lending and growth financing solutions to small and medium businesses. · We strive to provide practical, flexible, and creative solutions by getting to know our clients, unde ...
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Professional Services Manager
3 days ago
Torinit Technologies Inc. Toronto, CanadaEducation: Bachelor's degree · - Experience: 2 years to less than 3 years · **Tasks**: · - Assign, co-ordinate and review projects and programs · - Hire, train, direct and motivate staff · - Plan and control budget and expenditures · - Plan and direct research · - Direct and advi ...
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Professional Services Manager
7 hours ago
Maple Corporate Services Limited Toronto, CanadaEducation: Bachelor's degree · - Experience: 5 years or more · **Tasks**: · - Market business services · - Develop action plans, provide expertise in response to client needs, and support and advise project teams · - Plan, administer and control budgets for client projects, contr ...
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Professional Services Manager
3 days ago
Torinit Technologies Inc. Toronto, CanadaEducation: Bachelor's degree · - Experience: 1 year to less than 2 years · **Tasks**: · - Assign, co-ordinate and review projects and programs · - Hire, train, direct and motivate staff · - Plan and control budget and expenditures · - Plan and direct research · - Direct and advis ...
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Professional Services Manager
1 day ago
Wireless DNA Inc Toronto, CanadaEducation: Bachelor's degree · - Experience: 3 years to less than 5 years · **Budgetary responsibility**: · - $100,001 - $500,000 · **Tasks**: · - Assign, co-ordinate and review projects and programs · - Hire, train, direct and motivate staff · - Market business services · - Plan ...
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Delivery Manager, Professional Services
7 hours ago
Workato Toronto, Canada**About Workato**: · Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. · Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-de ...
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Project Manager, Professional Services
1 week ago
Harris Computer Systems Ontario, CanadaIn the bustling heart of our operations, as the Project Manager of Harris' Globys, you'll be the mastermind behind turning visionary corporate projects into reality. Reporting directly to our Senior Manager, Service Delivery, think of yourself as the maestro of a grand orchestra, ...
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Delivery Executive, Professional Services
1 week ago
Google Toronto, Canada**Minimum qualifications**: · - Bachelor's degree in Computer Science, a related field, or equivalent practical experience. · - 10 years of experience delivering digital transformation projects to global organizations. · - 8 years of experience working with cross-functional teams ...
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Alithya Toronto, Canada**Sales Executive, Professional Services, Financial Practice** **:toronto · **Toronto, Ontario, Canada****: · **Please note that this is a **hybrid** position.** · Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with ...
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Circle of Care, Sinai Health Toronto, CanadaJob Description · Reporting to the Director, Client Services, the Manager of Client Services and Professional Practice is responsible for leading a team of Nurse Supervisors and Front Line Personal Support Workers (PSWs) on the Home Services Team. The Client Services Manager is r ...
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University of Toronto Toronto, Canada**Date Posted**:04/15/2024 · **Req ID**: 36955 · **Faculty/Division**: School of Management · **Department**: Joseph L. Rotman School of Management · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Rotman School of Manage ...
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Google Toronto, Canada**Atlanta, GA, USA; Toronto, ON, Canada**. · **Minimum qualifications**: · - 7 years of experience performing customer-facing services. · - Experience developing solutions using Google Dialogflow, Natural Language AI, Speech to text, Text to speech and Translation AI. · - Experie ...
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com, Inc. Toronto, Canada5+ years implementation or services delivery experience, B2B industry preferred BA/BS degree · - Knowledge of procurement and source to pay processes and solutions · Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day ...
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Cloud, Professional Services Sales Exec
6 days ago
Alight Toronto, CanadaAlight, a top tier player in the Workday eco-system, is looking for a seasoned Sales Executive As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions by driving sales of Workday deployment and optimizati ...
Account Executive, Professional Services - Toronto, ON, Canada - Paralucent Inc
Description
Join our thriving team at Paralucent, a leading boutique technology project delivery and staffing company with a remarkable track record spanning over 20 years. With a strong emphasis on execution and client satisfaction, we have experienced tremendous success, largely driven by word of mouth.
We are currently seeking a dynamic and results-driven Account Executive to join our team. As an integral part of our organization, you will take charge of managing client relationships and overseeing the successful delivery of projects and staffing engagements. Your primary focus will be on sales, as you play a pivotal role in driving revenue growth through renewals and expanding our existing business.
With your exceptional sales skills and expertise in project delivery, you will excel in providing an outstanding client experience and increasing customer satisfaction. This is a unique opportunity to showcase your talents and make a significant impact within our thriving company. Join us as we continue to exceed expectations and deliver excellence in every endeavor
Key Responsibilities:
• Engage in 80% sales activities and 20% account management to maximize revenue generation.
• Collaborate with clients to understand their challenges and collaborate on tailored solutions.
• Develop comprehensive Statements of Work (SOW) to outline project scope and deliverables.
• Nurture and manage client relationships, ensuring their ongoing satisfaction.
• Actively participate in achieving sales goals and quotas.
• Manage the complete sales cycle, providing delivery assistance when necessary.
• Foster strong and enduring client relationships.
• Identify opportunities for up-selling and cross-selling to drive business growth.
• Deliver professional after-sales support to ensure client satisfaction.
• Efficiently deliver project and staffing engagements, meeting client expectations.
• Provide exceptional customer support throughout the engagement lifecycle.
• Prepare and present reports on Key Performance Indicators (KPIs).
• Create and deliver persuasive proposals, presentations, RFP responses, and SOWs.
• Undertake additional business development tasks as directed.
You Will
• Own and manage multi-level client stakeholder relationships across multiple strategic accounts.
• Own and resolve day-to-day delivery issues and escalations on accounts through the billable professional services and staffing.
• Design, develop, plan, and execute strategic program roadmaps for clients that drive optimum adoption and are rooted in a deep understanding of customer's business goals, including driving product enhancements and data analysis.
• Regularly report on account adoption status, correction of error actions, and program evolution opportunities to both internal and external client and partner stakeholders.
• Develop and manage technical project plans to drive adoption and servicing through-put while coordinating efforts across both internal and external teams.
Work Benefits
• Work remote (from home) 50% of the time (remaining 50% is client/office meetings)
• Flexible work environment (work-life balance)
• Company that gives back through various social causes
• Centrally located office location (10 minutes from Union Station)
• Travel within the GTA (occasional travel within Canada/US)
• 7+ years of experience as an Account Executive, Client Success Manager, or similar role in the technology professional services industry
• Knowledge of common data technologies/methodologies and awareness of the overall IT landscape
• Good negotiation skills
• Outstanding knowledge of MS Office and a good knowledge of Salesforce CRM software
• Sense of ownership and pride in your performance and its impact on Company's success
• Methodical in nature with attention to detail
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
Bonus
• Experience in FSI industry
• Experience in the IT contractor market as provider or consumer
• Advanced degree, PMP certification