- Would you like to start work every day knowing you're helping bring solutions to Canadian's leading businesses?
- Do you love overcoming challenges and solving problems?
- Are you curious and like to continuously learn?
- Are you adaptable and can change direction with ease when needed?
- Can you manage multiple detail-oriented tasks without breaking a sweat?
- Most you want to work with a brilliant team of high-performers who have a lot of fun together?
- Build and maintain strategic relationships with our customers and advocate on their behalf.
- Proactively identify opportunities to provide additional value for our customers.
- Identify early churn risk and master churn risk resolution.
- Refine your negotiation skills during renewal and upsell conversations.
- Identify opportunities to expand accounts, as well as support accounts through their business changes.
- Help our clients adopt and leverage all of our communication tools to best support their business.
- Liaise with our onboarding, technical support, billing and sales teams as needed.
- Become a product expert; who can relate the product to a variety of business models.
- Assist in the design and implementation of Customer Success best practices and trends.
- Learn to use industry leading SaaS technologies like Slack, Salesforce and more
- 2-3 years of customer experience
- Outstanding organizational skills with a strong attention to detail
- French-English Bilingualism is preferred, but not mandatory
- Never-ending curiosity (you're going to meet a lot of different businesses)
- Join an amazing team culture who values work life balance.
- Accessible team socials (virtual and in person).
- Learning opportunities and growth.
- Paid time off, sick & family days as well as paid volunteer days.
- Ability to work remotely.
- $2,000 in health & wellness benefits
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Success Manager
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Noibu Technologies Inc. Ottawa, ON, CanadaNoibu is Canada's Capital city's fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. Customer Obsession, Quality, Results-Oriented and Accountabili ...
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Customer Success Manager
Found in: Appcast CA C2 A - 1 day ago
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Customer Success Manager
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Assent Compliance Ottawa, Canada Full timeCompany Description · Summary · Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step ...
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Customer Success Account Manager
Found in: Talent CA C2 - 2 days ago
Microsoft Ottawa, Canada Full timeOverview · With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. ...
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Customer Success Account Manager
Found in: Talent CA C2 - 1 day ago
Microsoft Ottawa, Canada Full timeOverview · With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. ...
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Customer Success Account Manager
Found in: beBee S2 CA - 3 weeks ago
Microsoft Canada Ottawa, Canada Full timeOverview · With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. C ...
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Communications Manager and Writer
Found in: beBee Professionals CA - 4 days ago
BeBee Professionals is looking for a Communications Manager and Writer to join our team in Ottawa. The successful candidate will be responsible for developing and executing communications strategies to support the company's objectives. · The ideal candidate should have a degree i ...
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Project Officer
Found in: beBee Professionals CA - 4 days ago
BeBee Professionals is looking for a Project Officer to join our team in Ottawa. The successful candidate will be responsible for the planning, coordination, and implementation of projects within the organization. · The ideal candidate should have a Bachelor's degree in Business ...
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Project Manager
Found in: beBee Professionals CA - 4 days ago
BeBee Professionals is looking for a Project Manager to join our team in Ottawa. The successful candidate will be responsible for managing projects from initiation to completion, ensuring that projects are completed on time and within budget. · The ideal candidate should have a B ...
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Payroll Manager
Found in: beBee Professionals CA - 4 days ago
beBee Professionals Ottawa, Canada Payroll Processing Specialists FreelanceBeBee Professionals is looking for a Payroll Manager to join our team in Ottawa. The successful candidate will be responsible for managing the payroll process, ensuring accuracy and compliance with applicable laws and regulations. · The ideal candidate should have a Bachelor's de ...
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Portfolio Management Analyst
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Content Manager
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Business Analyst Solutions Manager
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Retail Project Specialist
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Education Project Director
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Found in: beBee Professionals CA - 4 days ago
BeBee Professionals is looking for a Project Management Officer to join our team in Ottawa. The successful candidate will be responsible for the coordination and completion of projects on time, within budget and within scope. · The Project Management Officer will be responsible f ...
Customer Success Manager - Ottawa, Canada - Versature
Description
What we do.
We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone.
Who we are.
Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed, knowledge, precision and friendliness.
Providing the absolute best customer experience is always our top priority.
Forget the 45 minute hold times- we average 1 minute wait times to reach a live, Canadian based support specialist.
And while that's unheard of in telecommunications- so is our proactive Customer Success team who maintain a 1% customer churn rate in an industry where over 20% is the norm.
Join us and be a part of an evolving Customer Success team- where your input is not only valued, but incorporated into our daily work.
What you'll do.
What you need to be a CSM with us.
What we offer.
Job Type: Full Time
Schedule: Monday to Friday 9am-5pm EST
Compensation: Base Salary + Commission, OTE $ 45-60,000 CAD
This is an in-office hybrid position – with the potential to work remotely 2-3 days a week- we want you to be in the middle of all the action
Looking for a change? Want to do something new? Need to make a difference? It's time to learn, do, and become more than you ever thought possible.
net2phone Canada is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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