- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
- Possess or ability to attain a minimum of Secret Level Security Clearance for the Canadian Federal Government.
- Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders.
- Partners with customers to understand their business objectives and prioirites, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute Customer Success plans to meet them in order to manage consumption holistically across the entire portfolio.
- Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
- Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work.
- In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
- Leverages foundational industry, technical expertise, and visionary mindset to enable customer success.
- Embody our culture and values
-
Account Manager
2 days ago
Servomax Inc. Ottawa, Canada_Les meilleures amitiés commencent avec un bon café - Prenons-en un, ensemble _ · Si le café vous passionne et que vous cherchez à travailler dans un domaine stimulant et dynamique, vous avez peut-être trouvé votre futur emploi. Permettez-nous de nous présenter. Nous sommes Servo ...
-
Accounting Manager
3 hours ago
Ideal Roofing Company Limited Ottawa, CanadaIdeal Roofing is a leading manufacturer of metal roofing and siding, steel building products, steel decking, steel roofing shingles, steel roofing tiles, roofing and siding trims and flashings. Thus Ideal Roofing offers a building envelope for virtually any kind of building, eith ...
-
Manager, Accounting
3 days ago
TAAG Corporation Ottawa, CanadaTAAG Accounting is looking for an experienced Manager for Accounting & Tax who can take the lead on all the finance and accounting aspects of the firm. This is a great opportunity for a dynamic individual who is seeking to progress their career in Public Accounting. If you enjoy ...
-
Accounting Manager
1 day ago
Concord Hospitality Ottawa, Canada**Description**: · We are hiring an **Accounting Manager** · We are looking for associates and Leaders that have a passion to serve others · An Accounting Manager is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and p ...
-
Account Manager
1 day ago
Avnet Ottawa, CanadaWho We Are: · At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the lat ...
-
Account Manager
2 days ago
COSENTINO Ottawa, CanadaFeb 15, 2023- Ottawa, CA**What are we looking for**: · **What you will do**: · As an Account Manager, you will be responsible for our strategy and relationship with our clients, ensuring the sales and promotion of our Cosentino products. Acquiring new and maintaining current cust ...
-
Manager, Accounting
2 days ago
University of Ottawa Ottawa, CanadaJob Type: · Employee · Duration in Months (for fixed-term jobs): · 12 · Job Family: · Accounting · of Open Positions: · 1 · Faculty/Service - Department: · Administrative Office, Information Technology · Campus: · Main Campus · Union Affiliation: · N/A · Date Posted: · November 2 ...
-
Account Manager
3 hours ago
Agility PR Solutions Ottawa, Canada**Title**: Account Manager · **Department**: Sales · **Language**: English · **Location**: Ontario - Remote · **Who we are**: · Agility PR Solutions provides today's communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty ...
-
Account Manager
1 day ago
Ottawa Sports & Entertainment Group Ottawa, CanadaThe OSEG Ticket Sales and Service team is looking to add a high performing and proven sales and service professional to join our growing team. The Ticket Sales and Service team is focused on the creation and delivery of the best sports and entertainment experience in the Greater ...
-
Account Manager
3 hours ago
MBR Partners Ottawa, CanadaCompany Overview: · Our client offers transformative connectivity solutions to service providers worldwide, servicing over 400 operators including 30 Tier-1 and six of the industry's largest groups. · Their innovative offerings enable customers to manage a unified optimization pr ...
-
Accounting Manager
3 hours ago
Canada Green Building Council Ottawa, Canada**ABOUT CAGBC** · For nearly 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes ...
-
Account Manager
1 day ago
Graybar Ottawa, Canada**Job Brief**: · The Account Manager is responsible for developing the business of Graybar by prospecting new customers while supporting existing customers and creating mutually beneficial business opportunities. · Graybar Canada is looking for people with a desire to start a lon ...
-
Account Manager
2 days ago
Les Emballages Carrousel Inc Ottawa, Canada**Account manager**: · Emploi - Permanent Full-time - **Sales Representative - internal** · Succursale: Ottawa -Ottawa Ontario K1G6Y4 · **As soon as possible**Schedule: Monday to Friday (Day) · **Description: · **You want to join a **Quebec based family business** ? You are looki ...
-
Accounting Manager
3 days ago
Public Policy Forum Ottawa, Canada**Reports to: CFO** · **Effective: July 2023** · **Salary range (starting)**:$60,000 - $70,000 · **Location**: Ottawa (Hybrid) · **SCOPE & OVERVIEW** · The Accounting Manager is a key member of the finance team and reports to the CFO. The Manager is responsible for all activities ...
-
Account Manager
2 days ago
Distribution stox Ottawa, CanadaCompany Description · Distribution Stox is a proudly Canadian-owned company headquartered in Boucherville, QC which specializes in the distribution of tires and accessories for cars and trucks, serving mechanical workshops, tire centers and car dealerships throughout Canada. Dist ...
-
Account Manager
2 days ago
Iversoft Ottawa, CanadaAs an Account Manager at Iversoft, you'll be one of the primary faces of the company. You bridge the gap between the needs and wants of external clients and the capabilities and expertise of our internal teams. In this role, you'll do a mix of inside and targeted outside sales, a ...
-
Account Manager
3 hours ago
Multiview Corporation Ottawa, Canada**Account Manager (Remote within Canada)** · Reporting to the **Manager, Client Success**, the key focus of **Account Manager** aka Client Success Executive (CSE), is to expand Multiview's full suite of products and services in your assigned client's portfolio as you lead their p ...
-
Account Manager
3 days ago
Copart Ottawa, CanadaCopart, Inc., a global leader in vehicle remarketing services seeks an experienced Account Manager for Copart Dealer Service. CDS Account Managers are responsible for all client relationships with a primary goal of retaining and growing volume and revenues from existing and new f ...
-
Account Manager
2 days ago
TELUS Ottawa, CanadaLocation: Ottawa, ON, CA- Req ID: Jobs by Category: Sales and Marketing- Job Function: Sales & Professional Services- Status: Full Time- Schedule: Regular**Description**: · **Kick-start your sales career with TELUS** · Do you have a natural talent for building relationships? Are ...
-
Account Manager
3 hours ago
Cowan Insurance Group Ottawa, CanadaYou're · - **knowledgeable **in the · - **personal lines insurance industry** with policies, products and customer service. · You're a **communicator **- strong communication skills both verbally and in writing. · You're **self-motivated** - able to work independently and as a te ...
Customer Success Account Manager - Ottawa, Canada - Microsoft Canada
Description
Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Check out the CSAM role in the Customer Success Unit at Microsoft Be ready to make impact This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise. This role is flexible in that you can work up to (50%- 75%) from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
Additional or Preferred Qualifications
Customer Success Account Mgmt IC4 - The typical base pay range for this role across Canada is CAD $88,800 - CAD $165,000 per year.
Find additional pay information here:
Microsoft will accept applications for the role until May 1, 2024.
Responsibilities
Customer Relationship Management
Customer Success Leadership - Consumption Leadership
Customer Success Leadership - Customer Strategy and Growth
Customer Success Leadership – Delivery and Program Management
Technical Relevance