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    help desk technician - Windsor, Canada - 2720455 Ontario Inc.

    2720455 Ontario Inc.
    2720455 Ontario Inc. Windsor, Canada

    Found in: Talent CA 2 C2 - 6 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 32 to 40 hours per week
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years

      • Work setting

    • Help desk
    • Private company, corporation or industry

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Supervision

    • 1 to 2 people

      • Certificates, licences, memberships, and courses

    • CompTIA Security+ Certification
    • Network+ Certification
    • A+ Certification

      • Computer and technology knowledge

    • MAC
    • JavaOS
    • Networking hardware
    • Networking security
    • Desktop applications
    • Security software
    • Word processing software
    • Communication software
    • Software development
    • Quick Books
    • SAP (FI/CO / HR / MM / OT SD)
    • Data analysis software
    • JavaScript
    • MS Windows
    • SharePoint
    • Spreadsheet
    • Visual Basic
    • Wireless networks
    • PHP

      • Security and safety

    • Bondable

      • Transportation/travel information

    • Own vehicle

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Attention to detail
    • Combination of sitting, standing, walking

      • Personal suitability

    • Accurate
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Organized
    • Team player
    • Time management

      • Financial benefits

    • As per collective agreement
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