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    GNOC/Network Specialist - Calgary, Canada - GuestTek Interactive Entertainment Ltd.

    GuestTek Interactive Entertainment Ltd.
    GuestTek Interactive Entertainment Ltd. Calgary, Canada

    6 days ago

    Default job background
    Technology / Internet
    Description

    Position: GNOC Specialist

    Department: Global Services

    Location: Calgary, Canada

    Position Type: Full-time, Permanent

    Reports to: Team Lead

    The GNOC is responsible for taking calls from hotel staff, creating incidents, and either resolving

    or escalating those incidents. Must be able to work with a variety of hardware, software, and

    networking technologies in a timely manner. This individual must be able to work under pressure

    to provide quick solutions for the Clients, and must demonstrate a superior working knowledge of

    all GuestTek products and services.

    Key Responsibilities:


    • Taking calls from Hotel Staff members and dispatched technicians.


    • Adhering to company policies on attendance and use of phone codes.


    • Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.


    • Communicating with clients and internal GuestTek's departments.


    • Co-operating within the team to ensure all calls are answered within SLAs.


    • Other related duties as assigned by Global Services Management Team.

    Requirements:.


    • Must be able to speak and write in fluent English.


    • Degree in Computer science or relevant field or work experience in a similar field.


    • Excellent communication both verbal and written in English and good interpersonal skills


    • Good understanding of business supported


    • Available to cover shifts supporting a 24/7/365 operation.


    • Strong communication skills, and understanding of the business supported.


    • Must demonstrate knowledge of networking.


    • Must demonstrate problem solving skills.


    • Relevant Networking/IT certification is an asset


    • Linux knowledge is an asset.


    • Understanding GuestTek proprietary products is an asset.

    Personal Attributes:


    • Ability to quickly build strong relationships with colleagues and clients.


    • Ability to work under pressure.


    • A positive "can do" attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.


    • Must show knowledge about latest technology in use.


    • Must have a desire to learn.

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