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    Auto Appraisal Claims Technical Advisor - Toronto, Canada - Definity Careers

    Definity Careers
    Definity Careers Toronto, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description

    Reporting to the National Auto Appraisal Senior Manager, the Auto Appraisal Claims Technical Advisor will serve as a liaison with our claims staff to establish and build an environment of mutual respect, trust, as well as learning and development.

    This is a hybrid role requiring the successful candidate to reside within 1 hour commute to our offices as you will need attend our offices at least 2 days per week.


    What can you expect in this role?

    • Provide coaching and development on Salvage Process, Lien Search, Branding and be the liaison for any changes or updates that are required
    • Respond to inquiries and provide technical expertise to adjusters for both APD and Salvage related functions
    • Identify and report on trends and gaps from partner interaction.
    • Ability to provide feedback and coaching while maintaining a friendly and approachable demeanor to all relevant stakeholders
    • Review salvage escalations provided by team leaders with all relevant internal and external stakeholders.
    • Provide coaching and development to claims staff and Auto Physical Damage Team Leaders on the salvage process.
    • Assist in the ongoing development of staff on interpretation of salvage documents
    • Assist with Internal & External conflict/dispute resolution while providing support with technical APD / Appraisal claim positions
    • Maintain a high level of knowledge in automobile repair techniques, estimating software, hardware, and vehicle evaluations.
    • Maintain a courteous attitude with all interactions with adjusting staff.
    • Have a team mentality and ability to work outside of silos.
    • Appraisal claim positions to all relevant stakeholders
    • Act as a liaison when required with the Office of the Ombudsperson regarding customer complaints

    What do you bring to the role?

    • Minimum of 5 years of Auto Appraisal experience within Personal & Commercial lines
    • Completion of CIP or CRM designations is an asset
    • Outstanding verbal and written communication skills.
    • A passion for coaching and development as well as client service.
    • You bring a sense of understanding and inclusion to problem solving.
    • Develop collaborative relationships with both external and internal customers.
    • Proficiency and strong knowledge with the Audatex Solera estimating software is an asset.
    • Demonstrate technical working knowledge of auto body collision and mechanical repairs.
    • Must have good working knowledge of the collision industry.
    • Must be able to work with minimal supervision.
    • Completion of I-Car and/or technical courses is an asset.
    • Must be proficient with Windows operating system and Microsoft Office (Excel).
    • Excellent and responsive negotiation skills
    • You must be enthusiastic and goal oriented
    • Work in a fast-paced environment with continual changes
    • You're dependable with strong interpersonal skills, written and verbal.
    • College/university/technical degree is an asset.
    • Fully proficient in French and English would be an asset
    Salary range is $66,300 - $122,100
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