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    Work at Home Contact Center AgentWork at Home Contact Center Agent - Markham, ON, Canada - Allstate Canada

    Allstate Canada
    Allstate Canada Markham, ON, Canada

    1 week ago

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    Description

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.

    Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.


    Role Designation:
    Home-Based (rotating shifts)
    Contact Centre is open - Monday to Friday 7am to 8pm ET.

    Flexible Work Arrangements
    Employee discounts (15% on auto and property insurance, plus many other products and services)
    Good Office program (receive up to 400$ back after purchasing office equipment)
    Comprehensive Retirement Savings Program with employer matched contributions
    Annual Wellness allowance to support employees with improving health and wellbeing
    Working within the community and giving back

    Our team is growing, and we are actively looking to hire Inside Service Agent focused professionals to join our team Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.

    Provide personalized service while being a Trusted Advisor with respect to insurance.
    Manage policy renewal process and client inquiries to make changes to their policies.
    Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
    Handle client claims calls.

    Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls; Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.

    Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.

    ~1-3 years customer service experience
    ~ Proficient computer skills in MS Office applications.
    ~ Bilingual - (MANDARIN OR CANTONESE/ENGLISH)

    Call center, insurance and upselling experience is preferred.

    Allstate Canada Group has policies and practices that provide workplace accommodations.
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