Network Technical Specialist - Victoria, Canada - MYRA Systems

MYRA Systems Victoria, Canada

2 days ago

Technology / Internet

Description

Network Technical Specialist

All submissions must include both a cover letter and resume. Only those candidates selected for an interview will be contacted. Submissions for consideration are to ONLY be sent to the email listed ) and indicate Systems Administrator - Network Technical Specialist in the subject line.

Accepting resumes in confidence until: Position Filled

Location: Victoria / Vancouver / Vancouver Island regions, BC (hybrid)

Salary: $90,000- $120,000

Position: Full-Time

Are you looking to work with technology and live on Vancouver Island? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?

If your answer is yes, you sound like a fit for team MYRA

We are MYRA Systems, and for 39 years, we have provided information technology (IT) solutions and technology infrastructure to our customers in the region.

We specialize in supporting our clients in Microsoft Windows, Azure/M365, networks, Linux, cloud computing, security, and related technologies. For more information, visit us at

We are building our hard-working team with the addition of a Network Technical Specialist in our Victoria office, Vancouver, or Vancouver Island in British Columbia.

Role Overview:

As a Network Technical Specialist, you will play a pivotal role in the design, implementation, administration, and escalation support for our customer's network environment. The ideal candidate will be multi-disciplined and will have a proven track record in network implementation and administration using Cisco technologies.

Preference will be given to applicants with current exam certifications in Cisco Certified Network Associate (CCNA). Applicants moving through the interview process could be required to produce validation of active certification.

Key Responsibilities:

Implement and manage network environments for customers including: Cisco routers, switches, firewalls, and security software support
Collaborate with the IT team to assess the organization's network requirements and coordinate the development and maintenance of network infrastructures
Support: supporting and troubleshooting of customers Network environment
Monitor network performance and ensure system availability and reliability
Teamwork: working closely with technical teams and project managers, external vendor partners, and customers to ensure smooth implementations and transitions
Provide technical support, troubleshoot issues and ensure rapid resolution of network problems.
Stay current with technological developments in network administration technology and recommend ways for the company to take advantage of new technology.

Requirements:

3 years experience managing Cisco routers, switches, firewalls, and security software
Experience in a Managed Services environment
Comprehension of the basic fundamentals of server and desktop virtualization and/or knowledge of Microsoft, VMware or Citrix virtualization platforms
Comprehension of the basic fundamentals of storage equipment such as EMC, HP, Nimble, or others
Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.
Proven strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
Excellent communication and interpersonal skills with a customer-centric approach.
A proactive and self-motivated attitude towards learning new technologies and processes.
Understanding of ITIL framework
Provide on-call network support (team rotation)
Willingness to visit client locations and perform network support outside of business hours

Nice to Have:

Experience with Microsoft Windows operating systems and beyond.
Additional certifications in relevant technologies (Microsoft)
Additional knowledge and experience related to cybersecurity.

In this position you will have the opportunity to:

Develop both professional and technical skills
Receive on the job as well as formal training
Work with a variety of highly skilled IT technical specialists

You should apply IF:

You urrently meet the minimum requirements for this position (3 years of Managed services experience and 3 years managing Cisco routers, switches, firewalls, and security software support)
You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects
You like change and to be constantly learning
You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely, and with respect
You have excellent written and verbal communication skills
You want to work with a great group of likeminded people
You want work/life balance, with a supportive and collaborative work culture

Please note – some of MYRA's customers require our team members to be fully vaccinated to provide support.

All submissions must include both a cover letter and current resume. Only those candidates selected for an interview will be contacted.

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