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    IT Infrastructure Engineer - Ottawa, Canada - Assent

    Assent
    Assent Ottawa, Canada

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    The IT Infrastructure Engineer is an integral member of the IT team. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class support to the global Assent Team. The IT Infrastructure Engineer will troubleshoot technology puzzles, create knowledge base articles and other documentation, and report issue resolution back to the affected stakeholder. The IT Infrastructure Engineer is a very thorough, professional, service-oriented, and organized individual. The ideal candidate would be based in the Ottawa area as they would need to be in close proximity to our infrastructure at HQ. The ideal candidate typically work standard hours; however, from time to time change management windows may occur outside of normal hours.

    Roles & Responsibilities

    • Assess vulnerability, patch information from compliance scans for various operating systems and determine application and production impacts.
    • Assess vulnerability, patch information for network equipment including WiFi and determine application and production impacts.
    • Provides remediation services based on vulnerability & policy compliance scans.
    • Assist in developing and executing project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures and standards.
    • Assist in proactively developing patch and vulnerability management procedures and processes within the operations team and in conjunction with business and IT partners.
    • Identify and assess security deficiencies and provide remediation steps
    • Ensure patch configuration is up to date ensuring compliance.
    • Utilize tools to automate patch deployment, such as Automox, JAMF etc.
    • Show leadership working with different stakeholders globally to ensure the environment is compliant to organization's Patch Management Process and IT Security Policies.
    • Where tools are not in place, research, propose and perform POC "Proof Of Concept" to solve specific issues and challenges.
    • Responsible for patching assets in test and production environments while ensuring quality.
    • Participate where required in the Change Advisory Board and technical review meetings to discuss patching, vulnerability impacts and considerations.
    • Change Management is key which involves keeping track of all updates, so if anything goes wrong there is a back-out plan in place.
    • Documentation of the version and configurations in order to roll back is a must.
    • Negotiate, plan and manage patch activities with both Ottawa and regional businesses offices spread geographically globally.
    • Regular audit and assessment of whether applications have been patched for known security vulnerabilities and audit reports are a must to assist the business to understand what systems need to be patched for a given vulnerability and to ensure that all systems are in compliance.
    Qualifications
    • Degree in Computer Science/Information Technology.
    • MCSA: Windows Server.
    • 3-5 years of computer/server Windows System and macOS Administration and operational experience including remediating/patching systems in an Enterprise environment.
    • 2-4 years experience working in vulnerability management.
    • Experience with National institute of Standards and Technology (NIST) standards and applying Operating Systems (OS), browser and application Security Technical Implementation guides (STIGs) would be an advantage.
    • Proficient in Nutanix Acropolis, VMware, Hyper-V, Windows Servers, AWS, Azure, Linux, operating systems.
    • Working knowledge and experience with industry standard endpoint management systems.
    • Working knowledge of scripting – preferably VBScript or PowerShell.
    • Working knowledge of SQL
    • In depth knowledge and experience in systems wide audit and security controls.
    • Strong understanding of data communication concepts and network/software configuration management.
    • Basic networking understanding and skills including firewall.
    • Knowledge of Active Directory management including GPO;
    • Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact;
    • Superb interpersonal skills - you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders;
    • You are a critical thinker and will always work towards providing solutions over excuses;
    • Ability to work independently to problem solve and seek out efficiencies and improvements;
    • Sound judgment and decision-making abilities;
    • Well-organized and able to work under deadlines and multiple projects;
    • You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them;
    • You are highly adaptable and flexible - you thrive in a fast-paced, ever-changing environment.
    Additional Information

    Life at Assent

    Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

    Financial Benefits: It's not all about the money – well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

    Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

    Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

    At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

    Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

    If you require assistance or accommodation throughout any part of the interview and selection process, please contact and we will be happy to help.

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