Guest Attendant, Ancillary Services - Calgary, Canada - University of Calgary

Description

Description

Conference Accommodations within Ancillary Services invites applications for a Guest Attendant. This Fixed Term Recurring Part-time position is for approximately 4 months, with the possibility of extension.

Reporting to the Manager, Housekeeping, the Guest Attendant, Housekeeping will provide outstanding service to all Guests, Students, Visitors and Staff, by ensuring a high standard of cleanliness is maintained within all areas of U Calgary Accommodations. Attention to detail is required, to keep up a high level of Guest satisfaction. The incumbent is responsible for presenting all areas of the building according to departmental standards and reporting maintenance issues to keep all spaces in proper working order. This standard is achieved through the roles of Room Attendant, House Attendant, Public Spaces Attendant and Laundry Attendant, which fall within the scope of the Guest Attendant, Housekeeping job title. Flexibility is required as hours will flucate during the summer based on occupancy.

Summary of Key Responsibilities (job functions include but are not limited to):

• Relay messages and respond appropriately to Guest inquiries in person, over radio and through written notes.
• Follow cleaning Standard Operating Procedures, to ensure consistency is maintained in all areas.
• Perform full range of cleaning duties for roles including guest rooms, laundry handling, house areas, public spaces and student spaces.
• Listen effectively, communicate with staff and guests, while maintaining a professional demeanor during stressful situations.
• Identify maintenance requirements and submits maintenance request slips as required.
• Collect and report any lost and found items, following Standard Operating Procedure.
• Maintain regular communication with the Housekeeping Supervisor and Assistant Manager, Housekeeping regarding personal performance and areas for growth and improvement.
• Participate in pre-shift briefings and staff meetings.
• Perform deep cleaning tasks within assigned areas.
• Maintain efficient and effective use of cleaning tools and resources.
• Actively participate in all departmental recycling initiatives.
• Maintain highest standard of professionalism, ethics, grooming and outlook towards guests, clients and team.
• Strive to achieve departmental GSI goals, as well as other outlined team and personal goals.
• Observe and follow the established emergency Fire and Health & Safety procedures while working in a prudent and safe manner.
• Cleaning Guest rooms, including departure rooms, linen change and basic room service.
• Making beds, replacing linen, dusting, vacuuming, resetting furniture placement, and general room cleaning.
• Pick up dirty linens from floors.
• Cleaning of bathroom inside Guest room, including disinfecting all surfaces, cleaning, sinks, taps, bathtub/shower, walls, tiles, floors and toilets.
• Proper storage and handling of laundry bins.
• Removing trash and recycling from house areas, and garbage rooms.
• Restock housekeeping cart with amenities, cleaning products and linen at end of shift.
• Ensure all specified public areas are cleaned and presented within Housekeeping Standards.

Qualifications / Requirements:

• High School graduation diploma or equivalent work experience.
• Must be able to read, write and follow oral and written instructions in English.
• Excellent interpersonal and communication skills both in verbal, and written discourse.
• Previous Hotel or Housekeeping experience an asset.
• Basic mathematics knowledge is necessary.
• Guest Service oriented.
• Strong Interpersonal skills.
• Exercise good judgment and discernment.
• Understanding of and experience with cleaning products and machinery.
• Able to handle stress in a fast-paced work environment.
• Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
• Ability to work without direct supervision.
• Flexible to work weekdays, weekends and statutory holidays.
• Able to lift, pull, push, grasp and bend while lifting up to 50lbs.
  

Application Deadline: April 30, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ) and requests for accommodations can be sent to Human Resources ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.