Jobs
>
Customer Service Representative
>
Vancouver

    Customer Service Representative - Vancouver, BC, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Vancouver, BC, Canada

    1 week ago

    Default job background
    Description

    For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.

    We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

    Global Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.

    As the Enterprise Customer Success Specialist (ECSS), you will lead and manage the relationships between Global Relay's marquee customers The ECSS engages in ongoing account management, reconciliation, upselling, and providing world class customer service.

    Additionally, you will be tasked with organizing and executing special projects across the Customer Success team.
    Provide world class service in handling and resolving customer enquiries
    Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
    Understand and explain features and benefits of Global Relay services
    Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
    Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base
    Organize, and track projects and campaigns to executed by the greater Customer Success team
    Conduct phone prescreening phone interviews of potential employees then recommend to the team lead
    Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions
    Professional business manner with the ability to comfortably interact with various executive business levels
    Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
    Previous direct experience with Salesforce or other CRM system is highly desirable

    In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

    British Columbia - Base Salary Range: $75,000 - $85,000 CAD Who we are:

    We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

    Global Relay is a career-building company. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.

    As the Enterprise Customer Success Specialist (ECSS), you will lead and manage the relationships between Global Relay's marquee customers The ECSS engages in ongoing account management, reconciliation, upselling, and providing world class customer service.

    Additionally, you will be tasked with organizing and executing special projects across the Customer Success team.
    Provide world class service in handling and resolving customer enquiries
    Work with Global Relay departments, including Sales, Legal, Accounting, Provisioning, and Customer Support to solve critical customer issues
    Understand and explain features and benefits of Global Relay services
    Manage the ongoing relationship between Global Relay and enterprise accounts by developing strong relationships
    Leads and manages the relationship between Global Relay and clients that fall under the Major Accounts Program (MAP) and other high priority existing customer base
    Organize, and track projects and campaigns to executed by the greater Customer Success team
    Conduct phone prescreening phone interviews of potential employees then recommend to the team lead
    Degree or Diploma and/or 3+ years of account management or customer service related experience, ideally in the information technology sector with an understanding of cloud solutions
    Professional business manner with the ability to comfortably interact with various executive business levels
    Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail
    Previous direct experience with Salesforce or other CRM system is highly desirable

    In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

    British Columbia - Base Salary Range: $75,000 - $85,000 CAD What you can expect:
    You'll receive the mentoring, coaching, and support you need to reach your career goals. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
    We understand flexible work arrangements are important, and we encourage that in our work culture.

    We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

    To learn more about our business, culture, and community involvement, visit
    Post your resume on T-Net and let employers come to you .
    Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
    Registration on or use of this website constitutes acceptance of our Terms of Use .
    #
  • Atlas Alarms Ltd

    security services sales representative

    3 days ago

    Atlas Alarms Ltd Vancouver, Canada

    Education: · Expérience: · Education · No degree, certificate or diploma · Experience · Experience an asset · Workplace information · On the road job · Health benefits · Dental plan · Health care plan · Vision care benefits · Financial benefits · Commission · Durée de l'emploi: ...

  • Manulife

    Service Representative

    1 week ago

    Manulife Vancouver, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • Imperial Security and Protection Services Ltd

    Security Services Sales Representative

    1 day ago

    Imperial Security and Protection Services Ltd Richmond, Canada

    Education: · - Expérience: · **Education**: · - College/CEGEP · - or equivalent experience · **Experience**: · - 1 year to less than 2 years · - Durée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 32 hours per week ...

  • Planet Fitness

    Member Services Representative

    1 day ago

    Planet Fitness North Vancouver, Canada

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open These include part-time and full-time opportunities with ...

  • Best Buy

    Customer Service Representative

    5 days ago

    Best Buy Vancouver, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Co-operators | WH Financial Services Ltd.

    Financial Service Representative

    1 week ago

    Co-operators | WH Financial Services Ltd. Vancouver, Canada

    The Financial Services Representative plays a key role in developing and supporting agency revenue through outbound prospecting, sales activities, and customer service. This role may have an opportunity to specialize in one or more product areas such as life, group, and wealth. F ...

  • Canucks

    Membership Service Representative

    6 days ago

    Canucks Vancouver, Canada

    **Position**: Membership Service Representative · **Department**: Membership, Sales & BI · **Reports to**: Manager, Membership Experience · **Term**: June 5, 2023, to May 31, 2024 · ***: · The Membership Service Representative supports the mandate and goals of the Membership team ...

  • YBC

    Customer Service Representative

    5 days ago

    YBC Vancouver, Canada

    **Position Title**: Customer Service Representative · **Location**:YMCA Contact Centre (282 W 49th Ave, Vancouver, BC V5Y 2Z5 or 955 Burrard St, Vancouver, BC V6Z 1Y2) · **Terms**: Permanent, Part-Time (8-24 hours/week) · **Shifts**: Thursday-Saturday or Sunday 8:00am-6:00 pm · * ...

  • Coast Capital Savings

    Customer Services Representative

    4 days ago

    Coast Capital Savings Vancouver, Canada

    As a member-owned cooperative, we're helping our members with their real goals and real challenges so they can live the real life they want. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgete ...

  • Million Air

    Customer Service Representative

    1 week ago

    Million Air Vancouver, Canada

    Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each ...

  • QuadReal

    Guest Services Representative

    4 days ago

    QuadReal North Vancouver, Canada

    **About QuadReal Property Group** · QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real es ...

  • The Artona Group

    Customer Service Representative

    5 days ago

    The Artona Group Vancouver, Canada

    Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative at a growing photography company that offers extensive training, flexible hours, and hybrid work opportunities. · - ...

  • BAXTER

    Field Service Representative

    1 week ago

    BAXTER British Columbia, Canada

    **This is where you save and sustain lives** · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves ...

  • Mercedes-Benz North Vancouver

    Customer Service Representative

    3 days ago

    Mercedes-Benz North Vancouver North Vancouver, Canada

    **Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you** · **Mercedes-Benz North Vancouver Collision Centre** is looking to hire for a **Customer Service Representative**. · **Job Duties**: · ...

  • The Artona Group

    Customer Service Representative

    1 week ago

    The Artona Group Vancouver, Canada

    **Part-time Customer Service Rep** · Artona is driven by creating world-class images of life achievements through continuous growth, fun, and innovation. Come work as a Customer Service Representative (CSR) at a growing photography company that offers extensive training, flexible ...

  • FleetWatch Systems

    Customer Service Representative

    4 days ago

    FleetWatch Systems Vancouver, Canada

    **Employment Opportunities with Fleetwatch Systems Inc.** · FleetWatch Systems is experiencing continued and rapid growth. · We have a need to fill certain positions on an ongoing basis. · We recognize and encourage diversity in the workplace and our companies are proud to be equ ...

  • Vancity

    Financial Services Representative

    3 days ago

    Vancity Vancouver, Canada

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...

  • Vancouver City Savings Credit Union

    Financial Services Representative

    6 days ago

    Vancouver City Savings Credit Union Vancouver, Canada

    Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a great ...

  • Air Liquide

    Service Delivery Representative

    18 hours ago

    Air Liquide British Columbia, Canada

    At VitalAire we believe in patient-centered care and innovation. We're on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada's lea ...

  • Heidelberg Materials US, Inc.

    Customer Service Representative

    18 hours ago

    Heidelberg Materials US, Inc. Vancouver, Canada

    **AutoReqId**: 19036BR · **Pay Class**: Salaried Non-Exempt · **Minimum Pay Rate**: $58,104.21 · **Maximum Pay Rate**: $81,345.90 · **Department**: Customer Services · **Line of Business**: RMC (Ready-Mix Concrete) · **Position Type**: Full-Time · **Job Posting**: · Heidelberg Ma ...