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    Helpdesk / Technical Support - Ontario, Canada - IFG International Financial Group Ltd

    IFG International Financial Group Ltd
    IFG International Financial Group Ltd Ontario, Canada

    1 week ago

    Default job background
    Description

    Our client, a Top 5 bank in Canada is looking to hire a Technical/Help desk Support for an initial 1 Year contract. This role is 2 days onsite per month in the office for their Scarborough location.

    Job Responsibilities:

    • Reading the technical manuals, conferring with users, or conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support to the employees.
    • Entering commands and observing system functioning to verify correct operations and detect errors.
    • Maintaining records of daily data communication transactions, problems remedial actions taken, or installation activities.
    • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
    • Troubleshoot customer concerns over inbound phone calls.
    To be considered for this role, our client is looking for someone with the following skills/qualifications:
    • 1-2 Years Customer Service Experience
    • 1-3 years of browser troubleshooting practices
    • Strong knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.
    • Fluent English/Spanish- Mandatory
    • Previous Help Desk or Contact Center experience and Technical Help Desk experience is a nice to have
    If you are interested in hearing more about this role, please send your updated resume in MS Word format to Anojiha at

    Other roles can be viewed at #J-18808-Ljbffr
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