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business systems analyst
2 weeks ago
Scriptbox Mississauga, CanadaEducation: · Expérience: · Education · Bachelor's degree · Computer and technology knowledge · MS Windows · Work conditions and physical capabilities · Fast-paced environment · Work under pressure · Tight deadlines · Repetitive tasks · Attention to detail · Sitting · Personal s ...
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Systems Analyst
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NTT DATA Toronto, Canada**Req ID**: 274530 · We are currently seeking a Systems Analyst - Must be bilingual English and French - Remote Position to join our team in Toronto, Ontario (CA-ON), Canada (CA). · **How You'll Help Us** · As a **System Analyst** you will use your wide array of knowledge to gath ...
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Systems Analyst
1 week ago
iPartner Staffing Toronto, Canada5+ years experience as a Systems Analyst · Must Haves · - Strong knowledge and understanding of **cloud technologies **such as Microsoft Azure or Amazon Web Service (current trends in web development) · - Hands-on experience designing and implementing **microservices**: · - Exper ...
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System Analyst
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System Analyst
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Arthur Grand Technologies Inc Toronto, CanadaArthur Grand Technologies is currently seeking a highly motivated and skilled **Systems Analyst **for one of our clients. · **Position: Systems Analyst** · **Location: Toronto, Ontario (Hybrid)** · **MUST HAVES**: · - 5+ Years Systems Analyst experience · - Senior level expertise ...
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Systems Analyst
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iPartner Staffing Toronto, Canada**3 days a week in the office** · Ability to use basic Radio Frequency test equipment such as multi-meter, voltmeter, system monitor or analyzer · Experience with VHF and UHF radio technologies · Experience with integrated voice and data switching systems, computer data communica ...
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System Analyst
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System Analyst
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Arthur Grand Technologies Inc Toronto, Canada**Company Description** · We are a minority owned staff augmentation and technology consulting company · To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professiona ...
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IT Systems Analyst
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Jonview Canada Toronto, Canada**VALUES**: · **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other. · **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, ...
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System Analyst
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Arthur Grand Technologies Inc Toronto, CanadaArthur Grand Technologies is currently seeking a highly motivated and skilled **Systems Analyst - Senior** for one of our clients. · **Job Title**:Systems Analyst - Senior** · **Location**:4100 Yonge Street, Toronto, Ontario, Canada (Hybrid)** · **Duration: Long Term** · **Employ ...
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System Analyst
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Arthur Grand Technologies Inc Toronto, CanadaArthur Grand Technologies is currently seeking a highly motivated and skilled **Systems Analyst - Senior **for one of our clients. · **Position: Systems Analyst - Intermediate** · **Location: 222 Jarvis St, Toronto, Ontario (Hybrid)** · **Hybrid - 3 days on site and 2 days remote ...
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Systems Analyst
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The Children's Aid Society of Toronto Toronto, Canada**POSITION** · **ETL/BI/Systems Analyst** · **Information Management & Privacy Department** · Reporting to the Manager, Information Management, the ETL/BI Developer/Systems Analyst supports the maintenance, development and expansion of the BI platform with a focus on the analysis ...
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Systems Analyst
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AlphaForce Technology Solutions Toronto, Canada**Position: Systems Analyst - Intermediate** · **Location: 125 Sir William Hearst Ave., Toronto, Ontario** · **Security Level: CRJMC** · 2 days onsite per week is required · Shortlisting Date: Nov 21 at 12:00 pm EST · Must haves: · Research and Analysis Skills: · Experience in le ...
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Systems Analyst
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Toronto Transit Commission Toronto, Canada**JOB INFORMATION** · **Requisition ID**: 8536 · **Number of Vacancies**: 1 · **Department**: Information Technology Services Finance, Hr, Corporate Systems · **Salary Information**: $88, $110,401.20 · **Pay Scale Group**: 9SA · **Employment Type**: Regular · **Weekly Hours**: 3 ...
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Systems Analyst
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Systems Analyst
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Systems Analyst
1 week ago
TI - TELUS Digital Experience Toronto, Canada**Job type**:Contract · **Here's the impact you'll make and what we'll accomplish together** · As a System Analyst for the Price Plan Team, you will be at the forefront of designing and developing configuration solutions for our Wireless Price Plan Projects. In this hybrid contra ...
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System Analyst
2 weeks ago
Arthur Grand Technologies Inc Toronto, Canada**Position: Systems Analyst - Senior** · **Location: 222 Jarvis St Toronto, ON M5B 2B8, Canada (Hybrid)** · **Duration: Long Term** · **Employment: Contract** · **Must haves**: · - 10+ years of System Analysis and Design experience, preferably in a large, complex business environ ...
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Systems Analyst
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State Street Toronto, CanadaWho we are looking for · Why this role is important to us · The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the ...
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IT Systems Analyst
2 weeks ago
Ontario Federation of Indigenous Friendship Centres Toronto, Canada**Objective**: · **Key Deliverables**: · - Various artifacts and documents throughout the project lifecycle to ensure successful implementation of technology solutions that meet business objectives. · **Key Responsibilities**: · - Collaborate with stakeholders to understand busin ...
Business Systems Analyst - Toronto, Canada - Equinix
Description
Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Business Systems AnalystJob Summary
As a Business Systems Analyst within the IT Go to Market – Customer Experience team, your role will involve working on our newest initiatives to implement and improve cutting edge SaaS business applications. Your focus will be on leveraging data and implementing digital workflows to optimize and provide an exceptional customer experience. This position plays a vital role as a liaison between the company's Global Customer Care and Experience team, with a specific emphasis on Customer Success, Customer Service Delivery, and Digital Support & Success.
Business Requirements Analysis
· Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to a specific functional areas
Process Modeling and Design
· Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional area using industry standard modeling techniques
Stakeholder Management
· Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
· Guides business and project delivery stakeholders through IT process and obtains relevant participation
· Build productive relationships with a global IT team, including BSAs, product owners, developers, architects, and business partners
Solution Design
· Responsible for designing and documenting solutions within own track
· Interacts with other track BSAs
· Is an expert in the supported functional track
· Is able to vet data models, technical designs and drive best practices
Documentation
· Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts
Functional Design
· Develops functional designs for specific functional areas for major enhancements or projects
· Owns and evangelizes functional designs across cross functional groups
· Ensures that functional designs meet business needs and are in line with the solution design
· Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
· Apply knowledge of different methodologies for config, build, and integration considering capabilities, limitations, and trade-offs to design and develop architectural framework
Architecture
· Translate business requirements into well-architected out of the box and custom solutions across a wide array of applications and interfaces
· Lead technical design sessions; architect and document technical solutions that are aligned with business objectives
Testing & Test Design
· Owns specific modules in the application and develops test cases based on requirements and technical design
· Defines test strategy and execution approach to test specific module of an application
· Coordinates with stakeholders and obtains relevant signoffs
· Clarifies defects, triage and coordinate resolution with engineering teams
Project Management
· Manages enhancement and project releases for specific modules
· Ensures delivery meets release goals
System Configurations
· Develops mastery in configurations of specific module/modules of an application
· Brings in best practices by keeping up-to-date with the technology and vendor products
· Documents configurations for future use and training
Day to Day Support (Production Support)
· Supports first level resources
· Triages and troubleshoots issues
· Works with various functions within GTS to ensure RCA is complete and SLAs are met
Training and Change Management
· Works directly with functional SMEs and management team to coordinate SME training requirements and execution
· Communicates status against key support issues
Vendor Management
· Ensures vendor resources have appropriate workspace, system access, and tools
· Manages / leads individual consulting resources as assigned
· Understands vendor roadmaps
· Manages feedback and escalations, negotiation, contract renewals
· Conducts limited-scope vendor negotiations
· Provides status against plans and escalates issues
Vendor & Application Technology Evaluation
· Supports creation of vendor and application technology evaluation plans and presentations
· May conduct research, pilot features and document and prepare recommendations for review
· Conducts limited-scope vendor negotiations
Responsibilities
· Be a driver in defining the vision, roadmap, and requirements to support the customer success strategy and implementation
· Good understanding of Customer Success tools and track trends/offerings to incorporate new ideas into a robust customer success application
· Experience with leveraging AI to support workflows, omnichannel experiences, and gather insights to translate into business opportunities
· Understand customer and internal needs to build use cases to drive improvements and identify areas of opportunities for improvements within Customer Success and Care teams through automation or simplification
· Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy
Must Have Qualifications
· Bachelor's in Computer Science/Information Systems, Business or related field
· 4+ years implementing & managing cloud systems/applications in an Agile environment Experience in leveraging Salesforce Service/Sales Cloud, CRM Analytics, and integrating across multiple applications to solve business problems
· Experience with implementing customer success applications and translating business requirements into well-architected solutions leveraging across a wide array of applications and interfaces across multiple business functions within Customer Success and Experience
· Have in-depth Go to Market functional knowledge of areas such as Customer Success to understand business requirements and convert them into functional and configurable solutions
· Experience with large scale implementations, integrations, testing, and production support
· Strong understanding of AI concepts and technologies, with experience integrating AI capabilities into applications
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.