Jobs
>
Vancouver

    Work@Home Customer Service Representative - British Columbia, Canada - HGS

    HGS
    HGS British Columbia, Canada

    23 hours ago

    Default job background
    Description
    Job Description


    Your Impact:

    As a Customer Relations Associate, you'll work in a collaborative environment with the goal of making a positive impact. You'll be trained to become an expert in your field and deliver an outstanding customer experience.

    You'll handle customer billing inquiries, identify unique needs, address concerns, process payments, and apply emotional intelligence to enhance the overall customer experience. Ever wondered what a day in the life of a Customer Care Representative includes?

    • Communicate with customers via inbound calls, addressing queries on billing, payments, services, offers, and service adjustments
    • Identify customer needs through active listening, providing solutions, troubleshooting, and suggesting products based on their requirements
    • Adopt a consultative approach with customers facing service issues, taking ownership of problems and their resolution
    • Utilize various computer systems to research products, services, and common issues
    • Document customer interactions, needs, and outcomes in the appropriate system, creating additional requests if real-time resolution is not feasible
    • Create a memorable experience in every interaction through exceptional communication skills and swift service delivery
    • Participate in regular coaching sessions with your supervisor to ensure KPIs are met
    Why choose us?

    HGS is a global leader in customer experience management, with a workforce of over 44,000 employees in 7 countries. Our aim is to enhance our clients' competitiveness through exceptional experiences. With a people-first philosophy and a track record of serving 900+ leading brands, HGS offers an ideal environment to shape your future. Working with HGS brings various perks like:

    • $17 hourly wage with overtime options
    • Top-notch medical, dental, and vision benefits
    • Employee assistance programs
    • Flexible scheduling
    • Career growth opportunities in a rapidly expanding organization
    • A people-centric culture fostering lasting connections and friendships
    What we are looking for:

    For the ideal Customer Care Representative, being a product expert and a problem-solver who offers consultative solutions is key. If you are empathetic, energetic, and eager to work in a customer-focused role where you can truly impact lives, this opportunity is tailored for you. Please be aware that this remote position does not qualify for certain immigration programs.

    Requirements


    • Minimum age of 18
    • Availability to work between the hours of [7 AM and 12 AM EST] with flexibility
    • At least 6 months of customer service experience with an appreciation for coaching and feedback
    • Proficiency in issue troubleshooting and a commitment to resolving customer problems
    • Display a caring, supportive, and friendly demeanor in all interactions with confidence and urgency
    • Comfortable with computers, multi-monitor setups, and desk work
    • Results-driven with the ability to offer recommendations and solutions to customers
    • Excellent English communication skills, both verbal and written
    • Ability to work from home with a suitable workspace and a stable internet connection
  • Northbridge Financial Corporation

    Underwriting Service Representative

    2 days ago

    Northbridge Financial Corporation Vancouver, Canada

    Nous sommes la Financière Northbridge. Nous sommes fiers d'être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l'entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. N ...

  • Dal-Tile Corp.

    Customer Service Representative

    3 days ago

    Dal-Tile Corp. Vancouver, Canada

    Dal-Tile est actuellement à la recherche d'un représentant du service à la clientèle exceptionnel pour se joindre à notre ÉQUIPE En tant que représentant du service à la clientèle, nous avons besoin de quelqu'un qui est prêt à fournir une variété de soutien, comme servir les clie ...

  • Atlas Alarms Ltd

    security services sales representative

    6 days ago

    Atlas Alarms Ltd Vancouver, Canada

    Education: · Expérience: · Education · No degree, certificate or diploma · Experience · Experience an asset · Workplace information · On the road job · Health benefits · Dental plan · Health care plan · Vision care benefits · Financial benefits · Commission · Durée de l'emploi: ...

  • Guillevin International

    Customer Service Representative

    2 days ago

    Guillevin International Burnaby, Canada

    Customer Service Representative · Statut: · Régulier, Temps plein · Emplacement: · Burnaby, Colombie-Britannique · Description du poste · Reporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical ...

  • Manulife

    Service Representative

    1 week ago

    Manulife Vancouver, Canada

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...

  • Imperial Security and Protection Services Ltd

    Security Services Sales Representative

    5 days ago

    Imperial Security and Protection Services Ltd Richmond, Canada

    Education: · - Expérience: · **Education**: · - College/CEGEP · - or equivalent experience · **Experience**: · - 1 year to less than 2 years · - Durée de l'emploi: Permanent · - Langue de travail: Anglais · - Heures de travail: 32 hours per week ...

  • Planet Fitness

    Member Services Representative

    5 days ago

    Planet Fitness North Vancouver, Canada

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open These include part-time and full-time opportunities with ...

  • Coast Appliances

    Customer Service Representative

    1 week ago

    Coast Appliances Vancouver, Canada

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business. · In the C ...

  • Best Buy

    Customer Service Representative

    1 week ago

    Best Buy Vancouver, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Getinge

    Technical Service Representative

    3 days ago

    Getinge Vancouver, Canada

    **At Getinge we have the passion to perform** · Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offe ...

  • Co-operators | WH Financial Services Ltd.

    Financial Service Representative

    1 week ago

    Co-operators | WH Financial Services Ltd. Vancouver, Canada

    The Financial Services Representative plays a key role in developing and supporting agency revenue through outbound prospecting, sales activities, and customer service. This role may have an opportunity to specialize in one or more product areas such as life, group, and wealth. F ...

  • Westland Insurance Ltd.

    Client Service Representative

    3 days ago

    Westland Insurance Ltd. Vancouver, Canada

    We're searching for a Customer Service Representative in our commercial benefits team. Are you searching for new possibilities? · Westland Insurance Group Ltd is growing and has a new opportunity for an Customer Service Representative in our Vancouver, BC office. Do you love to t ...

  • ELLIOTT GROUP

    Field Service Representative

    4 days ago

    ELLIOTT GROUP Vancouver, Canada

    PURPOSE OF THE JOB · Under the direction of the Field Service Manager the Field Service Representative/Engineer IV provides after sales service. · Supervises the commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites, on his/her own, or ...

  • Canucks Sports & Entertainment

    Membership Service Representative

    2 days ago

    Canucks Sports & Entertainment Vancouver, Canada

    **Position**:Membership Service Representative · **Department**:Membership Experience · **Reports to**:Membership Experience Team Lead · **Term**:June 3, 2024, to May 31, 2025 · ***: · The Membership Service Representative supports the mandate and goals of the Membership team by ...

  • RMDY Brands

    Customer Service Representative

    1 week ago

    RMDY Brands Vancouver, Canada

    **Position Summary**: · Remedy Brands is seeking for a **Full Time** Customer Service Representative to join our team. (This is not a Remote position). · **Key Responsibilities**: · - Answer incoming customer inquiries · - Record and modify customer information within the databas ...

  • British Columbia Children's Hospital Foundation

    Donor Services Representative

    2 days ago

    British Columbia Children's Hospital Foundation Vancouver, Canada

    **Donor Services Representative (Multiple Openings)** · - (1 full-time opening, 2 casual openings) · **What we do** · - At BC Children's Hospital Foundation (BCCHF), we're on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising or ...

  • IPFS Canada

    Support Service Representative

    5 days ago

    IPFS Canada Vancouver, Canada

    A successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for p ...

  • Best Buy

    Customer Service Representative

    3 days ago

    Best Buy Vancouver, Canada Part time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Arc'teryx

    Customer Service Representative

    1 day ago

    Arc'teryx Vancouver, Canada

    **Department**: Commercial - Guest Services · **Reports to**:Customer Service Supervisor · **Location**:North Vancouver, B.C. · **Your Opportunity at ARC'TERYX**: · - As a Bilingual Customer Service Representative, you will provide an exceptional experience and helpful solutions ...

  • JSC Consulting Ltd

    Customer Service Representative

    1 week ago

    JSC Consulting Ltd Vancouver, Canada

    **Responsibilities include**: · - Take orders and process them in our computer system. · - Ensure the validation of information on purchase orders. · - Ensure that customer requests are handled satisfactorily and in accordance with company guidelines. · - Assist customers with or ...