- Minimum of years hands-on experience supporting OIM in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles.
- Responding to client incidents about not getting expected results, working with the results of monitoring and researching/resolving issues, etc.
- Supporting an environment that is still being modified (new applications being added, policies modified).
- Responding End Clients'/Users' queries and helping them to fulfill their objectives.
- Implement bug fixes, resolve issues to closure. Error-free good quality production deployment is essential.
- Skills to perform root cause analysis and take care of support issues, troubleshooting, and Incident management.
- Minimum of years hands-on experience with PING Identity – Ability to resolve incidents, do root cause analysis, ability to identify patterns of repeating issues.
- Work with product vendors (Oracle, Ping) to resolve issues.
- Previous experience with Remedy and JIRA a strong plus.
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oim support engineer - Calgary, Canada - E-Solutions
Description
OIM Support Engineer
Location: Calgary, AB (Hybrid)
Mandatory skills: Oracle Identity Manager and Governance
Technical skills:
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