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Bradford

    guest service agent - Bradford West Gwillimbury, Canada - Prestige Treasure Cove Resort

    Prestige Treasure Cove Resort
    Prestige Treasure Cove Resort Bradford West Gwillimbury, Canada

    21 hours ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • Secondary (high) school graduation certificate

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Exchange foreign currency
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Overtime required
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Experience

    • 1 year to less than 2 years

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 to 40 hours per week
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