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    Senior Project Manager Remote - Toronto, ON, Canada - Stryker Group

    Stryker Group
    Stryker Group Toronto, ON, Canada

    1 week ago

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    Description

    We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

    Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

    People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

    Stryker is seeking a tenacious, customer service-focused Senior Professional Services Project Manager to manage customer engagements from initial transition from Sales through final delivery and transition to the Support team.

    This role will lead internal project teams in the delivery of high-quality solutions across all Vocera product lines that meet and exceed business and customer satisfaction metrics and satisfy budget and schedule requirements.

    Manage the assigned delivery teams to ensure the project meets the scope, schedule, quality and budget expectations
    Proactively plan, schedule, and track project timelines, milestones, critical paths, deliverables, and accurate revenue forecasting using industry standard tools
    Ensure delivery process aligns with standards established through the Vocera Solutions Deployment Methodology
    Manage, track and report on compliance to project budgets, drive project change orders as necessary, and generally be accountable for the project P&L
    Proactively evaluate project risk by taking full responsibility for problem resolution, and ensuring, when necessary, that escalation occurs to keep projects on track
    Manage project communications, including facilitating regular project status meetings with all partners, documenting meeting minutes as necessary, and managing all ongoing action items
    Ensure that all project deliverables and documentation are archived appropriately and in a timely manner, as well as satisfy established project review and audit processes
    Perform follow-up customer surveys to assess delivery quality and customer satisfaction
    Conduct project close-out activities, including transitioning processes back to Sales and Support; Regularly assist and mentor fellow Project Managers on best practices and processes
    Manage and motivate cross functional project team members for excellence in execution ensuring roles and responsibilities are clearly defined and smooth handoffs occur

    Bachelor's degree or equivalent (MBA desirable) required
    Minimum of 6 years of project management experience in a Professional Services organization preferably within a software company
    MBA or Masters degree
    Proven track record of managing PS engagements in large enterprise accounts
    Experience managing large project budgets
    Healthcare/ Clinical Project Management experience strongly
    Ability to travel up to 10% throughout North America, with the possibility of occasional international travel

    About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.

    The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.

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