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    Service Manager - Surrey, Canada - HQHR

    HQHR
    HQHR Surrey, Canada

    2 days ago

    Default job background
    Full time
    Description

    Are you a natural leader with a passion for the automotive industry? Our client, a leading provider of truck solutions, is seeking a dedicated and experienced Service Manager for their Truck Center. As a Service Manager, you will play a key role in overseeing and managing the service operations, ensuring top-notch customer service and maximizing the efficiency and profitability of the Truck Center.

    Responsibilities:

    • Manage and lead a team of service advisors, technicians, and support staff.
    • Oversee all service operations, including scheduling, workflow, and quality control.
    • Monitor and analyze performance metrics to identify areas for improvement and implement process enhancements.
    • Ensure compliance with safety and industry standards.
    • Build and maintain strong relationships with customers, providing exceptional service and addressing any concerns or issues.
    • Collaborate with other departments, such as sales and parts, to optimize overall operations and customer satisfaction.
    • Manage inventory and parts ordering to ensure efficient and timely repairs.
    • Stay up to date with industry trends and technologies to drive continuous improvement.

    Requirements

    • Prior experience as a Lead Hand or Supervisor in the Medium/ HD Truck or Equipment sector.
    • Journeyman Certification - Red Seal Tech
    • Strong leadership and communication skills.
    • Proven ability to manage and motivate a team.
    • In-depth knowledge of truck service operations and maintenance.
    • Excellent problem-solving and decision-making abilities.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • Ability to work collaboratively with cross-functional teams.
    • Highly organized with strong attention to detail.
    • Proficiency in relevant software applications.

    Benefits

    • Competitive salary plus bonus
    • Dental, Vision, Massage, Physio, Chiro
    • Disability Insurance
    • Life Insurance
    • Matching RRSP
    • Safety Allowance
    • OE Training
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