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    Senior Application Support Analyst - HALIFAX, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada HALIFAX, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

    What will you do?

    • Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
    • Ensuring the documentation and tracking of all shift turnover issues.
    • Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
    • Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.

    What do you need to succeed?

    Must-have:

    • Excellent communication skills (written and verbal)
    • Working knowledge of both real-time and batch transaction process monitoring and issue response
    • Experience working in a 24x7 environment with a hybrid support model
    • Experience with the incident and problem management lifecycles
    • Experience with SQL & Unix environments
    • Bachelor's degree in Computer Science, Computer Engineering or equivalent training and experience

    Nice-to-have:

    • Working experience with ServiceNow or comparable IT Service Management toolsets
    • 2+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
    • Familiarity with large scale logging solutions in a development or operations perspective.
    • Experience with Window / Unix environment
    • ITIL Framework
    • Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact.
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial services
    • Flexible work/life balance options
    • Opportunities to do challenging work.

    #LI-HYBRID
    #LI-POST

    #TechPJ

    Job Skills

    Computer Operations, Customer Service, Dynatrace APM, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

    Additional Job Details

    Address:

    120 WESTERN PKY:BEDFORD

    City:

    BEDFORD

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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