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    user support technician - Richmond, Canada - Allthing Supply Chain Management Ltd.

    Allthing Supply Chain Management Ltd.
    Allthing Supply Chain Management Ltd. Richmond, Canada

    3 days ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Internet
    • Desktop applications
    • Communication software
    • Transportation/travel information

    • Willing to travel
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Combination of sitting, standing, walking
    • Personal suitability

    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Time management
    • Screening questions

    • Do you have previous experience in this field of employment?
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week


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