- Accountable for analyzing a predefined segment of Manulife One accounts (Pre-Collections) and contacting these clients, in both writing and over the phone, to influence and ultimately change their current spending and deposit activities through service /education regarding product, financial literacy, personal budgeting.
- Identify and assist with implementing proactive business processes and methodologies to identify and mitigate risk of loss to the Bank prior to an account becoming contractually delinquent. Administer resolution strategies for assets in the PAM program with a view to ensuring maximum recovery.
- To maintain a balance between client relationship and pre-collections activities for the corrective actions.
- Build and maintain relationships and work collaboratively with all lines of business to analyze root causes, patterns, or trends in client behavior in order to assist in the development and implementation of recommended solutions to problems identified during the PAM process.
- Drive changes to enhance credit default management tools and help build an enhanced risk-based culture within the company.
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone
- 2+ years mortgage experience, preferably within the collections and/or customer service area.
- Thorough understanding of loan and mortgage parameter
- A working knowledge of the principles of credit analysis for residential mortgage is definite an asset.
- Excellent communication skills both written and verbal in both French and English
- Superior customer service skills;
- Proficient computer skills including Microsoft Word and Excel and Sharepoint.
- Strong working knowledge of all Bank products and in particular Bank Mortgage and Loan products
- Bilingualism is an asset, but not required
- Proven analytical/problem solving skills with the ability to think outside the box.
- Strong attention to detail is required.
- Exceptional organizational and priority management skills.
- Capability to work effectively in a quick-paced, ever changing environment.
- Good interpersonal skills.
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.
-
Principal Security Analyst
2 days ago
Open Text Corporation Waterloo, Canada**Principal Security Analyst**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...
-
Principal Security Analyst
2 days ago
Open Text Corporation Waterloo, Canada**Principal Security Analyst**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...
-
Lead Security Analyst
1 week ago
opentext Waterloo, Canada**OPENTEXT** · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the ...
-
Principal Security Analyst
2 days ago
opentext Waterloo, Canada**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. · **THE OPPORT ...
-
Analyst Assistant
3 days ago
Certified Laboratories Inc Kitchener, CanadaAt Labstat our strength is our people. For over 45 years we are the premier CRO's in the Kitchener-Waterloo region. Today Labstat International is a member of the Certified group of companies and we are recognized as an international "Center of Excellence". We are the world's lar ...
-
Analyst
1 week ago
Labstat International Inc. Kitchener, CanadaAt Labstat our strength is our people. For over 45 years we are the premier CRO's in the Kitchener-Waterloo region. Today Labstat International is a member of the Certified group of companies and we are recognized as an international "Center of Excellence". We are the world's lar ...
-
Accounting Analyst
1 week ago
MarshallZehr Waterloo, Canada412 ALBERT STREET UNIT 100, WATERLOO, ONTARIO, CANADA, N2L 3V3 · FULL-TIME. NOVEMBER 20, 2023 · Description · **Accounting Analyst** · *** · **Who is MarshallZehr?** · **MarshallZehr Group Inc ("MZ") **provides customized construction and development financial solutions for high- ...
-
Accounting Specialist
4 days ago
Region of Waterloo Kitchener, Canada**Our Story**: · Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by deliverin ...
-
Analyst - Pricing Global Accounts
1 week ago
Wesco Kitchener, CanadaAs a Analyst - Pricing Global Accounts you will be responsible to set optimal price levels for new and existing customers and work with a cross functional team to secure profitable global accounts business, maintain pricing integrity and improve margin opportunities. You will use ...
-
Analyst
4 days ago
Labstat International Inc Kitchener, CanadaAt Labstat our strength is our people. For over 45 years we are the premier CRO's in the Kitchener-Waterloo region. Today Labstat International, is a member of the Certified group of companies and we are recognized as an international "Center of Excellence". We are the world's la ...
-
Hxm IT Security Analyst
2 days ago
Region of Waterloo Kitchener, Canada**Our Story**: · Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering ...
-
Accounting Specialist
1 week ago
Region of Waterloo Kitchener, CanadaCommitted to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality service ...
-
IT Security Analyst
4 days ago
Region of Waterloo Kitchener, Canada**Our Story**: · Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering ...
-
Logistics Analyst
1 week ago
Sonova Kitchener, Canadafor the following position: Logistics Analyst**Logistics Analyst** · **Overview** · - As a Logistics Analyst you will be reponsible for providing analytical support for the planning and logistics processes within the global supply chain. This includes detailed analysis of plannin ...
-
Performance Measurement Analyst
2 days ago
University of Waterloo Waterloo, CanadaOverview: · The Performance Measurement Analyst (PMA) performs regular analysis and reporting in support of the School of Accounting and Finance's strategic planning and reporting. The PMA is accountable to the Administrative Officer for providing leadership and direction for the ...
-
Gowling WLG Waterloo, Canada**ABOUT GOWLING WLG** · At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, ...
-
Manager, Aml Compliance
5 days ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Business Systems Analyst
2 days ago
University of Waterloo Waterloo, CanadaOverview: · The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are sev ...
-
Business Planning Analyst
1 week ago
Grand River Hospital Kitchener, Canada**Location**:Forty Green · **Work Type**:Full Time · **Shift**:Monday to Friday, 8 hours · **Summary**: · Reporting to the Director, Business Development and Special testing, the Business Planning Analyst will have an entrepreneurial mindset and will provide leadership in the ide ...
-
Network Analyst
6 days ago
Conestoga College Kitchener, CanadaRequisition Details · **Job Title**: · **Network Analyst** · **Requisition #**: · **22-904R1** · **Campus**: · Doon · **Department**: · Network Operations · **Payband**: · J · **Starting Rate**: · $39.15 · **Payband Range**: · $ $45.38 · **Hours/Week**: · 37.5 · **Posting Date**: ...
Proactive account monitoring analyst - Waterloo, ON, Canada - Société Financière Manuvie
Description
Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.
Semaine de travail comprimée
HybrideDescription d'emploi
The Opportunity
Manulife Bank PAM team is seeking a team player with banking and mortgage experience for a full-time position as a Proactive Account Monitoring Analyst who is keen in supporting client with various financial-solutions.
Responsibilities
What motivates you?
We are looking for someone with:
Nice to Haves:
Our commitment to you
À propos de John Hancock et de Manuvie
John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons nos activités principalement sous les noms John Hancock aux États-Unis et Manuvie à l'échelle mondiale, y compris au Canada, en Asie et en Europe. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). La Société Financière Manuvie est inscrite aux bourses de Toronto (TSX), de New York (NYSE) et des Philippines (PSE) sous le symbole « MFC » et à la Bourse de Hong Kong (SEHK) sous le symbole « 945 ». Vous pouvez consulter le site de Manuvie à l'adresse
John Hancock, une des plus importantes sociétés d'assurance vie aux États-Unis, offre à plus de 10 millions d'Américains une vaste gamme de produits financiers, y compris des produits d'assurance vie, de rente, de placement, ainsi que les régimes 401(k) et les régimes d'épargne-études. Pour de plus amples renseignements au sujet de John Hancock, rendez-vous à l'adresse
Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à
Salaire et avantages sociaux
Le salaire de base annuel pour ce poste est indiqué ci-dessous.
Région principale
Waterloo, siège social de la Division canadienne (500 King)L'échelle salariale devrait se situer entre
$41,925.00 CAD - $69,875.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
#J-18808-Ljbffr