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    Senior Member Service Representative - Toronto, ON, Canada - DUCA

    DUCA
    DUCA Toronto, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Why DUCA?

    At DUCA, we strive for excellence in everything we do. Our commitment to Do more, Be more, Achieve more is what sets us apart and drives our company culture. DUCA's impact goes beyond our financial solutions - we're dedicated to making a real difference in the lives of our members and in our community.

    We believe our employees are our most valuable resource We are committed to providing you with the tools, support, and challenge you need to develop your career and achieve a healthy work-life balance while contributing to our outstanding culture. DUCA offers a strong total compensation package including competitive salaries and bonuses, employer-paid benefits, banking perks, wellness days, and much more.

    Apply today and see what DUCA can do for you

    Senior Member Service Representative (Full-time, Travel)

    DUCA is currently looking for aSeniorMember Service Representative, Travel (SMSR) to join our dynamic West Region team Travel to Mississauga, Etobicoke and Rexdale branches required.

    The ideal candidate for this role is passionate about delivering outstanding customer service and enjoys working with a team to achieve objectives We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. SMSR's are curious about what Members need and want to know what they can do to help Members do more, be more, and achieve more with their money and their lives.

    Branch Hours
    Mon to Wed: 9:30 am to 5:00 pm
    Thur: 9:30 am to 7:00 pm
    Fri: 9:30 am to 5:00 pm
    Sat: 9:30 am to 1:00 pm

    Job Purpose & Summary

    The Senior Member Service Representative (SMSR) performs all the usual tasks of a Member Service Representative (MSR), providing a full range of financial services to DUCA Members, including deposits, withdrawals, and cheque cashing. In addition to the MSR responsibilities, the SMSR, under the supervision of branch management, is responsible for assisting the MSR's with balancing, dealing with errors, and answering questions regarding products and procedures.

    The SMSR promotes DUCA products and services to members and prospective members, maintains cash balances, lists and balances outgoing cheques and balances all transactions daily.

    Key Accountabilities & Duties

    • Directs the work effort of MSRs, providing overrides while verifying transactions are correct, and offering general assistance as needed to help ensure work is completed correctly and according to guidelines and standards
    • Help train MSRs, helping them succeed in their role
    • Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction
    • Operates a cash on a daily basis, identifies and fulfills Members' financial service needs, e.g. cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, and processing wires, RRSP and term deposit transactions, as well as assisting Members get a debit card
    • Promote DUCA's full range of services by explaining benefits and features of DUCA solutions, open new Member accounts, and make quality referrals to an advisor through proactive probing
    • Make outbound awareness and service follow up calls to Members as well as proactive outbound calls to book advisor appointments
    • Assist the Branch Manager with completion of administrative duties and reports.
    • Performs cash management duties – ordering, verifying, and balancing
    • Remains current and up to date on DUCA products, services, operational, and risk policies and procedures
    • Participates in local market business development opportunities and community
    • Solves Member issues using standard procedures and knows when to escalate non-standard issues, if required
    • Participates in the counting of large cash deposits.

    Occupational Experience & Education Requirements

    • High School Diploma or equivalent
    • 2-3 years' experience helping Members or customers in a financial services environment
    • Previous experience with sales is considered an asset
    • Cash handling experience
    • Proven customer service skills in the financial industry
    • Supervisory or team lead experience considered an asset

    Knowledge, Skills & Attributes

    • Ability to effectively supervise
    • Conflict resolution and problem-solving skills
    • Good communication skills, both verbal and written
    • Keen attention to detail and emotional intelligence

    Department: Retail Banking

    Primary Location: Gateway Branch (4567 Dixie Road, Mississauga, ON, L4W 1S2), Erin Mills Branch (5100 Erin Mills Pkwy, Mississauga, ON L5M 4Z5), Etobicoke Branch (1451 Royal York Rd, Etobicoke, ON M9P 3B2), Rexdale Branch (6100 Finch Ave W, Toronto, ON M9V 0A1).

    Employment Status: Full-time

    Hours per Week: 38

    Salary: The annual salary range for this position starts at $44,818. Actual annual base salaries will vary depending on relevant job-related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA's total compensation package may include incentive compensation tied to company and individual performance or other benefits.

    DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

    Qualified applicants are encouraged to submit their application. Applications must include a resume.

    We thank all applicants but only those considered for an interview will be contacted.

    #J-18808-Ljbffr
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