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    Application Administrator - Toronto, Canada - Resonaite

    Resonaite
    Resonaite Toronto, Canada

    1 day ago

    Default job background
    Administrative
    Description

    Our client in the public sector is looking for a Senior ServiceNow Administrator. The ideal candidate will work on the platform's stabilization, functional road-mapping, and configuration of processes to improve Employee experience.

    Location: hybrid Toronto

    Duration: 6 months w/ 6 months extension

    Responsibilities

    • Manages all aspects of the ServiceNow platform, including user administration, access control, and system configurations.
    • Configures and customizes ServiceNow modules (ITSM, SPM, and APM), platform and mobile to meet business requirements.
    • Provides support and training to ServiceNow users, including troubleshooting issues, answering questions, and delivering training sessions as needed.
    • Performs platform upgrades, module upgrades, and patches as required
    • Works with Subscription Management and process leads for overall license management.
    • Monitors and addresses security vulnerabilities and compliance requirements.
    • User access administration with a focus on least privileged access and overly permissive ACLs.
    • Responsible for collaborating on day-to-day operations, implementing best practices, and ensuring the platform's reliability, security, scalability and performance.

    Requirements

    • 5+ years of experience in ServiceNow administration and configuration.
    • ServiceNow Certified System Administrator (CSA) certification required; Certified Implementation Specialist (CIS) certification preferred.
    • Proficiency in ServiceNow platform administration tasks, including user management, ACLs, UI policies, and business rules.
    • Experience with ServiceNow modules, such as Incident, Change, Asset (HAM and SAM), Configuration Management, Strategic Portfolio Management (SPM) and Application Portfolio Management (APM).
    • Has successfully performed ServiceNow platform upgrades
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