Jobs
>
Toronto

    IT Service Support Consultant - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    Found in: Talent CA 2 C2 - 3 days ago

    Cb Canada background
    Description

    IT Service Support Consultant

    On behalf of our client in the Utility Sector, PROCOM is looking for an IT Service Support Consultant.

    IT Service Support Consultant – Job Description

    • Prevent recurrence of incidents by performing root cause analysis
    • Create tickets for identified problems and assign them to problem owners
    • Follow up on progress with problem owners where necessary
    • Analyze trends or historical data of incidents and services to ensure problems are identified and solved
    • Provide internal and external updates with the Incident Management team
    • Report problems metrics and statistics to management on a min. monthly basis
    • Maintain our database of known issues and incident corrective measures for service restoration and workarounds
    • Support knowledge base articles related to process and procedures
    • Determine if operations need to change to improve escalation or recovery effort
    • Review and record requests for change (RFCs)
    • Convene the change advisory board (CAB) meetings
    • Coordinate the building, testing, and implementation of changes
    • Mediate conflicts related to the change where necessary
    • Create and circulate the change schedule
    • Conduct Post Implementation Reviews (PIRs) after the implementation of changes
    • Maintain all change documentation (policies, procedures, templates, etc.)
    • Produce management reports

    IT Service Support Consultant – Mandatory Skills

    • 5+ years in Information Technology
    • ITIL V3 Foundations Certification
    • The right candidate in this role must have excellent knowledge of ITIL Change, Problem and Incident Management
    • Ability to communicate with Technical Leads (understanding systems) and Business users (ability to translate using non-technical terms)
    • The individual would be a self-starter, be data driven, have strong problem-solving and data analytic skills, be result oriented and have excellent communication skills.
    • Previous Remedy experience
    • 5 years Microsoft Office- emphasis on Excel, MS Visio and PowerPoint
    • Bachelor's degree in any one of the following areas: Business, Engineering, Computer Science

    IT Service Support Consultant - Assignment Start Date

    ASAP – 12 months to start

    IT Service Support Consultant - Assignment Location

    Toronto, ON – Work Hybrid

  • Esri Canada

    GIS Enterprise Support Consultant

    Found in: Appcast CA C2 A - 3 days ago

    Esri Canada Toronto, Canada

    Esri Canada has an exciting opportunity for 2 Enterprise Support Consultants within the Enterprise Support Services team, based anywhere in Canada. · Esri Canada provides world-class technical support to customers across Canada who are solving complex geospatial problems. Join ou ...

  • CIBC

    Consultant, Production Application Support

    Found in: Talent CA C2 - 2 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Consultant, Production Application Support

    Found in: Talent CA C2 - 1 day ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • CIBC

    Consultant, Teams Voice Support

    Found in: Talent CA C2 - 4 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Leyton

    consultant senior support it

    Found in: Jooble CA C2 - 3 days ago

    Leyton Toronto, ON, Canada

    Leyton is an international consulting firm with 3000 employees worldwide that was founded by Francois Gouillard and Olivier de Beauminy. Leyton is a growing company that helps businesses leverage financial incentives to accelerate their growth and achieve long-lasting performance ...

  • beBee Professionals

    Technical Support Consultant

    Found in: beBee Professionals CA - 8 hours ago

    beBee Professionals Mississauga, Canada IT Support Freelance

    BeBee Professionals is looking for a Technical Support Consultant to join our team in Mississauga. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and g ...

  • Cpus Engineering Staffing Solutions Inc.

    Consultant Operations Support

    Found in: Jooble CA O C2 - 3 days ago

    Cpus Engineering Staffing Solutions Inc. Toronto, ON, Canada

    Level : Band H (Senior) · Location : 700 University Ave, Toronto (hybrid, 3 days remote) · Support annual year-end activities, including drafting communications, reviewing eLearning and webinars to educate HR and leaders, analysis of data, management and administration of data in ...

  • Canada Life Assurance Company

    Digital Support Consultant

    Found in: Jooble CA O C2 - 3 days ago

    Canada Life Assurance Company Toronto, ON, Canada Full time

    Intermediate Telephony Support Specialist · Temporary Full Time · The Intermediate Telephony Support Specialist role primarily performs Business As Usual (BAU) activities in support of user requests, end-user support, billing and charge-back related activities. In this role, the ...

  • Canadian Imperial Bank of Commerce

    Consultant, Production Application Support

    Found in: Jooble CA O C2 - 3 days ago

    Canadian Imperial Bank of Commerce Toronto, ON, Canada Full time

    Consultant, Production Application Support page is loaded Sr. Consultant, Production Application Support · Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. You'll be a ...

  • Canadian Imperial Bank of Commerce

    Application Support Consultant I

    Found in: Jooble CA O L C2 - 2 days ago

    Canadian Imperial Bank of Commerce Toronto, ON, Canada

    Application Support Consultant page is loaded Application Support Consultant · Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. You'll be joining CIBC's Capital Markets ...

  • Canadian Imperial Bank of Commerce

    consultant support logiciel bancaire

    Found in: Jooble CA O L C2 - 3 days ago

    Canadian Imperial Bank of Commerce Toronto, ON, Canada Full time

    Consultant, Application Operations and Support page is loaded Sr. Consultant, Application Operations and Support · Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. You' ...

  • CIBC

    Sr. Consultant, Application Operations and Support

    Found in: Talent CA C2 - 5 days ago

    CIBC Toronto, Canada Temps plein

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • Canadian Imperial Bank of Commerce

    Sr. Consultant, Production Application Support

    Found in: Jooble CA O C2 - 3 days ago

    Canadian Imperial Bank of Commerce Toronto, ON, Canada

    Sr. Consultant, Production Application Support page is loaded · Sr. Consultant, Production Application Support · Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. We ...

  • Inceusa

    Stage : Consultant Support H/F

    Found in: Jooble CA O C2 - 3 days ago

    Inceusa Ontario, Canada

    RWDI is a world leader in global climate and environmental engineering consulting, with 700+ employees in several offices worldwide. For the last 50 years, the company has worked on some of the most iconic and defining projects globally. · Consultants at our company provide a fu ...

  • HUB International

    Consultant Support International H/F

    Found in: Jooble CA O C2 - 3 days ago

    HUB International Toronto, ON, Canada

    At HUB International , we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. As a global firm, we ...

  • HUB International

    Consultant Support International H/F

    Found in: Jooble CA O L C2 - 3 days ago

    HUB International Toronto, ON, Canada

    At HUB International , we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. As a global firm, we ...

  • Opencloudco

    Consultant Support Configuration H/F

    Found in: Jooble CA O C2 - 3 days ago

    Opencloudco Toronto, ON, Canada

    Work with cross-functional teams to design and implement DevOps practices and principles to support the development, testing, and deployment of software products. Develop and maintain automated deployment scripts, infrastructure-as-code templates, and configuration management too ...

  • Canadian Imperial Bank of Commerce

    Consultant(e) Support Production F/H

    Found in: Jooble CA O L C2 - 2 days ago

    Canadian Imperial Bank of Commerce Toronto, ON, Canada

    Consultant, Production Application Support page is loaded Consultant, Production Application Support · Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. As a Production ...

  • B Riley Financial

    consultant(e) services et support f/h

    Found in: Jooble CA O C2 - 3 days ago

    B Riley Financial Toronto, ON, Canada

    Interim Management and Executive Search: Sr Search Consultant · We have a reputation for responsiveness and a track record of helping our clients achieve their objectives and overcome challenges. · Our diverse team of business-savvy professionals operate seamlessly to provide s ...

  • Delbridge Solutions Inc.

    Consultant support logiciel de gestion H/F

    Found in: Jooble CA O C2 - 3 days ago

    Delbridge Solutions Inc. Toronto, ON, Canada

    Delbridge Solutions is one of North America's fastest-growing technology companies. With offices in Canada, USA, Europe, and Costa Rica, we provide world-class software solutions and implementation services for Performance Management, Data Management, Data Privacy, and Corporate ...