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Lambton Shores

    night auditor - Lambton Shores, Canada - Colonial Hotel & Suites

    Colonial Hotel & Suites
    Colonial Hotel & Suites Lambton Shores, Canada

    1 week ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 20 to 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: Will train

      • Work setting

    • Hospitality industry
    • Hotel, motel, resort
    • Rural area
    • Computers and associated equipment manufacturing

      • Tasks

    • Investigate complaints and claims
    • Register arriving guests and assign rooms
    • Resolve complaints and claims
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Computer and technology knowledge

    • Multi-line switchboard
    • Word processing software
    • Central reservation system (CRS)
    • Spreadsheet
    • Internet

      • Transportation/travel information

    • Own transportation
    • Own vehicle

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
    • Resourcefulness

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?

      • Other benefits

    • Free parking available
    • Other benefits
    • Parking available
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