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    Audio Visual - Toronto, ON, Canada - Encore Global

    Encore Global
    Encore Global Toronto, ON, Canada

    2 weeks ago

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    Description

    A Technician Intern is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

    This position reports to an Operations Manager, Operations Director or Director, Event Technology.

    Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

    Maintains a positive relationship with all clients through effective communication.

    Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

    Monitors events and checks in on customers throughout the day.
    Technical Ability

    Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

    Increases revenue by utilizing floor up-selling techniques.
    Achieve Technical Level 3 Certification per ENCORE Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @ENCORE/HR/Global Learning)
    ~1 year of audio-visual experience or equivalent in educational environment is preferred
    ~ A valid driver's license is required for team members that may operate Company vehicles
    ~ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Work is performed at event venues as well as in a warehouse environment. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
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