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    Helpdesk Level 1 Technician - Montréal, QC, Canada - Centre PHI

    Centre PHI
    Centre PHI Montréal, QC, Canada

    2 weeks ago

    Default job background
    Description
    24 month contract / Variable schedule


    Under the supervision of the VR and Technical Operations Chief, the backstage manager is responsible for overseeing technical operations, offering support to the attendants and opening and closing the show on a daily basis.

    They oversee and supervise the VR attendants' team (onboarding, UV station, installation, guardians) and ensure the team is working optimally.

    The backstage manager is responsible for all VR equipment repairs and ensures that all technical aspects are functional & optimal.

    The technician also ensures that daily requests for technical support from the operations teams are met.


    IMPORTANT:
    This position requires extensive international travel, ranging from two to eight weeks. Candidates must be able / willing to travel.


    MAIN RESPONSIBILITIES

    • Opening and closing of the exhibition;
    • Offer support to VR attendants during all operating hours;
    • Supervise the work of the VR attendants and help replace staff if need be;
    • Provide a consistent and continuous level of training to all VR attendants;
    • Carry out or coordinate the necessary maintenance tasks and cleaning tasks to guarantee the equipment and the set meet experience standards;
    • Offer technical support; troubleshoot technical problems as they occur and maintain all technological equipment;
    • Oversee the exhibition's scenography and fix breaks as they occur;
    • Fill out daily reports;
    • Ensure that the environment remains safe, clean and professional throughout the duration of the exhibition;
    • Perform other appropriate duties as assigned by management.
    Here are the two levels of technical support that will be required for employment:


    Level 1 Support (L1): L1 support serves as the initial point of contact, providing preliminary assistance and basic troubleshooting for commonly encountered issues.

    It encompasses basic problem resolution for hardware and software, utilizing custom tools or third-party infrastructure. L1 is responsible for adhering to standard operating procedures (SOPs).


    Level 2 Support (L2): L2 support delves into more advanced technical expertise and problem resolution, surpassing the capabilities of L1.

    Tasks include in-depth troubleshooting, identifying software bugs, overseeing operator training follow-ups, and providing assistance with system configuration.


    SKILLS REQUIRED

    • Computer and/or virtual reality technical experience;
    • Capacity to troubleshoot technical problems under pressure;
    • Ability to stand on feet for long periods of time;
    • Good oral skills in French and English, an asset for the technological updates;
    • Demonstrate autonomy, versatility and attention to detail;
    • Neat and clean appearance, good physical condition (due to long working hours);
    • Strong team management skills;
    • Available evenings and weekends;
    • Organized, punctual, energetic and social.
    Experience with virtual reality equipment will be considered, as well as the ability to work independently and show initiative.

    Please send your resume and a letter of intent to Please mention your availability.

    We thank all applicants. However, only those selected for an interview will be contacted.

    Centre PHI

    ABOUT PHI PHI is a multidisciplinary artistic hub located at the crossroads of art, film, music, design and technology.

    Focused on the art and audiences of tomorrow, the organization covers a spectrum of impactful art by focusing on collective...

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