- Provide technical solutions to support the dealer network regarding warranty, service and repair of products.
- Develop flat rates and codes for the warranty department and implement procedures.
- Create technical training plans and materials including high voltage forklifts from scratch.
- Assist with parts book, service and operator's manual improvement.
- Responsible for dealer communications, technical publications, technical training and service call responsiveness.
- Produce training curriculum and product information to align with our dealer expectations.
- Plan, execute and manage the quality support activities at customer locations including sorting and containment activities, data collection and analysis, etc.
- Review and approve dealer warranty claims including any follow-up as necessary.
- Coordinate support through communications with Factory Product Engineering, Parts, Warranty, and Technical Publications departments.
- Monitor product developments and updates to ensure information is available to dealers.
- Act as a resource to our product manager to facilitate testing and analysis of failed parts and component assemblies.
- Direct and facilitate training (including safety training), certification and validation of process training of dealers, technicians, and employees as directed.
- Available for after-hour calls from dealer networks to assist with service-related concerns.
- Perform other duties assigned related to this position as required.
- Competitive salary
- Health Insurance, Dental and Vision Coverage
- Paid vacation/Time Off
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Technical Trainer - Vaudreuil-Dorion, Canada - Spartan Staffing Solutions
4 days ago
Description
Spartan Staffing Solutions has partnered with a leader in Material Handling Equipment rental and sales. Together we are in search of a Technical Trainer for their team in Vaudreuil-Dorion, Quebec
Duties & Responsibilities
COMPENSATION