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    Vice President, Customer Success - Vancouver, BC, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Vancouver, BC, Canada

    2 weeks ago

    Default job background
    Description
    We are currently seeking a VP, Customer Success to join our Customer Success team.
    Our VP, Customer Success champions Clio's #1 company value: Customer Success Comes First.

    Working closely with our CEO, COO and executive team, the VP, Customer Success will design and deliver world-class customer experiences while also mentoring and rapidly growing our talented Customer Success team.

    Experienced leader with a proven track record of developing strategy and tactics which drive rapid growth, enhance performance, achieve a long-term vision, and maximize value for Clio.

    Experience scaling a software company at a comparable stage to Clio
    Data orientation, with a deep understanding of SaaS metrics.
    Proven track record leading all aspects of the post Sales experience including Customer Success, Customer Support and Customer Education
    Hire, coach, and develop the Customer Success leadership team.
    Provide exemplary functional leadership with a sense of focus and direction for all Customer Success activities. Define and lead strategic initiatives for the customer success organization.
    Help identify, evaluate, test, track, and report on progress against key strategic priorities to enable growth. Push analytical rigor to measure effectiveness for Customer Success initiatives.
    Coordinate the design, development and execution of training solutions.

    Determining training and development priorities as a result of needs analysis, and acquiring or developing programs and resources to meet priority needs.

    Implement data driven propensity models designed to provide the customer with the right opportunity at the right time
    Manage Key Customer Escalations across Clio's Mid Market Segment

    This role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

    This role has a separate set of CAD region-specific salary ranges.
    Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
    Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.

    The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio.

    In the past three years, we've launched a new interface and experience of our software, acquired our first company, launched a second product, secured the largest Series D in Canadian history at the time, and launched a $1 million dollar relief fund to help legal professionals navigate the challenges of COVID-19 (just to name a few).

    At Clio, you have the chance to not only do the best work of your career but work that is putting Canada on the global stage.

    Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
    We are dedicated to diversity, equity and inclusion .

    We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

    Post your resume on T-Net and let employers come to you .
    Make "Searchable" or "Confidential" (optional) and BC Tech and IT employers can search our database and contact you.
    Registration on or use of this website constitutes acceptance of our Terms of Use .
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