General Manager - Thornhill, Canada - YOGEN FRÜZ

YOGEN FRÜZ

Verified Company

Thornhill, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Promenade Shopping Centre

The approximately 900,000-square-foot Promenade Shopping Centre sits on more than 50 acres of land in Thornhill, Ontario, at Bathurst and Centre streets, near Highway 407 and the soon-to-be-completed Vaughan Metropolitan Subway Station.

It opened in 1986 and underwent a $45-million upgrade in 2009, that included the redevelopment of the food court and common areas.

Promenade's more than 150 stores and services include Club Monoco, Sport Chek, T&T Supermarket, Urban Plant, Swarovski, and Imagine Cinemas.

Promenade is also going through an extensive redevelopment on the existing parking lots, including a major renovation, the addition of several condominium towers, and a mixed-use office/hotel skyscraper.

Of which, two condo towers are currently under construction with an anticipated occupancy in July 2024.

Job Description Summary

The General Manager is accountable for the effective day-to-day management of tenant relations and support of various management functions (daily operations, administration, security, specialty leasing, marketing and all related reporting).

DUTIES & RESPONSIBILITIES:

Working with the management company and ownership group, prepares, monitors and controls the Annual Operating Budget to ensure that resources are utilized effectively, and operational needs and objectives are met.
Maximize operating cash flows through leasing and specialty leasing programs by supporting and assisting departments where needed.
Assisting Operations Manager in the management of capital planning through ongoing reviews of the building and all related equipment and improvements to reduce the owner's exposure to irregular cash requirements.
Lead the collection of accounts receivables and participates in efforts to minimize A/R balances.
Assists in marketing and specialty leasing activities within the Shopping Centre and make recommendations to increase effectiveness (i.e., Increased foot traffic and dwell times)
Develop and foster a positive tenant relations program by providing superior management service through knowledge, practice, exceptional customer service and implementation of a customer relationship management plan including oneonone meetings with key tenant owners/managers. Create an environment where tenants adhere to property operating standards and rules through a program of education and voluntary compliance.
Ensure tenant meetings and customer service programs are in place to document/respond to tenant and customer inquiries and complaints.
Complete consistent and regular property inspections to ensure the highest standard of operations and appearance at all times.
Ensure that all personnel are conducting their responsibilities in accordance with company policy and governmental requirements, including applicable Health & Safety legislation.
Other duties and projects as required.

QUALIFICATIONS:

Minimum of seven (7) years of retail/office or similar management experience and relevant postsecondary education.
Excellent leadership and communication skills; experience in managing a team of professionals, including employees and contractors.
Industry designations (CPM, RPA or CSM) or in process.
Strong attention to detail and organizational skills.
Be selfmotivated, diplomatic, innovative and able to accept challenges.
Strong computer skills with a proficiency in all Microsoft Office programs & Excel.
Must be able to provide a clear criminal background check.

Yogen Früz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin disability or any other characteristic protected by law.

Accommodation is available upon request for applicants and colleagues with disabilities.

Job Types:
Full-time, Permanent

Benefits: