- Oversees day-to-day operations across 6 Evergreen properties in Parksville, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group business
- Plays an active role in front desk operations (30-50% of time), providing top-notch service to maximize customer satisfaction and setting the bar for other staff to emulate
- Reinforces our overall service culture by role modeling best practices, providing guidance / feedback to staff, and offering individual coaching when needed
- Handles complaints, settles disputes, resolves conflicts, and otherwise manages all escalations
- Serves as primary point of contact for group business (e.g., sports teams, corporate accounts, etc.) to coordinate logistics and deliver an exceptional guest experience
- Monitors all aspects of the physical property (common spaces, on-site amenities, rooms, landscaping, etc.) to maintain quality standards and proactively identifies opportunities for improvement
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction; works with other departments (Housekeeping, Maintenance, etc.) to improve current practices
- Manages staffing / scheduling across all properties in Parksville
- Responsible for procurement of day-to-day hotel supplies and other items
- Ensures regular communication with employees to create awareness of business objectives, align on expectations, and recognize performance
- Develops a thorough understanding of the competitive landscape to ensure our property is effectively positioned in the market
- About You: You are an experienced hospitality professional with a can-do attitude. Your customer service & attention to detail allow you to deliver exceptional guest experiences, and your leadership skills enable you to build a high-performing team. You are self-motivated and continuously strive to exceed expectations. You always act with integrity and seek to lead by example.
- Customer Service: Outgoing personality with a passion for creating unforgettable customer experiences.
- Working style: Highly motivated work ethic and ability to work in a fast-paced environment. Strong initiative and expertise in the hospitality industry.
- Business Judgement: Strong commercial awareness, with an ability to evaluate return on investment for strategic initiatives. Able to actively manage trade-off between profitability and guest experience.
- People Management: Past experience with onboarding, training, and retaining a high-performing team. Strong interpersonal and communication skills to lead, influence, and encourage others.
- Industry Experience: Past experience as an Operations / Front Desk Manager (or similar management role) in the hospitality industry.
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Operations Manager
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CareRx Corporate Holdings Inc. Parksville, Canada**About CareRx** · CareRx is Canada's leading provider of specialty pharmacy services to seniors. We serve more than 50,000 residents in over 850 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national ...
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Operations and Maintenance Manager
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shíshálh Nation Sechelt, Canada**The Position** · Under the general direction of the IGS Manager, the Operations and Maintenance Manager will plan, direct, coordinate, implement and evaluate all programs and activities in relation to the Public Works Department. This position is required to develop project pla ...
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Groupe Dynamite Inc. Nanaimo, CanadaSeize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of _Montreal's Top Employers 2020_ and as one of _Canada's Top employers for Young people 2020_ Be part of our team We are currently looking f ...
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Regional District of Nanaimo Nanaimo, Canada**Notice of Employment Opportunity** · **Manager, Transit Operations**: · - The Regional District of Nanaimo (RDN) provides regional governance and services throughout Vancouver Island's beautiful central east coast. Communities within the region include the municipalities of Nan ...
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Vancouver Island University Nanaimo, Canada**Manager, Operational Security**: · As Vancouver Island University grows its infrastructure, which includes new student housing to meet heightened demand, our security requirements are expanding accordingly. Under the interim guidance of the CFO & VP Administration, and in partn ...
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Regional Operations Manager
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Evergreen Hospitality Group Parksville, CanadaCompany Overview · The Evergreen Hospitality Group is one of BC's largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtne ...
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CBI Health Nanaimo, Canada**As** **Manager Operations and Customer Support, you will**: · - Lead team engagement initiatives for retention of non-clinical staff; work collaboratively with the Clinic Manager, Regional Manager and Manager of Clinical Services · - Coach, mentor, develop and performance manag ...
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Coastal Community Credit Union Nanaimo, Canada**Position** Type**:Temporary · **Duration**:Approximately twelve (12) months · **Together, Let's Do Great Things** · We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you. We are seeking an **Assistant Manage ...
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Western Canada Marine Response Corporation Nanaimo, CanadaWCMRC is hiring a · **Full-time Base Operations Manager** in · **Nanaimo, BC**. This is a key leadership role that has oversight of the operations of our Nanaimo base. · Our operations team is comprised of professionals with diverse skills and experience. Their ability to effecti ...
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Assistant Manager, Central Operations
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Coastal Community Credit Union Nanaimo, Canada**Position Type**: Permanent · **Together, Let's Do Great Things** · We're the largest financial institution based on Vancouver Island and the Gulf Islands, and we've got an opportunity for you. We are seeking and Assistant Manager, Central Operations, so if you're passionate abo ...
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Sto-re 24r
2 days ago
BC Public Service Parksville, CanadaPosting Title- STO-RE 24R - Area Supervisor - Arrowsmith- Position Classification- Scientific/Tech Off R24 - Res- Union- GEU- Work Options- Hybrid- Location- Parksville, BC V9P 2H7 CA (Primary)- Salary Range- $76, $86,658.48 annually- Close Date- 5/7/2024- Job Type- Regular Full ...
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Sto-re 21r
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BC Public Service Parksville, CanadaPosting Title- STO-RE 21R - Operations Specialist- Position Classification- Scientific/Tech Off R21 - Res- Union- GEU- Work Options- Hybrid- Location- Parksville, BC V9P 2H7 CA (Primary)- Salary Range- $67, $77,012.22 annually- Close Date- 5/4/2023- Job Type- Regular Full Time- T ...
Regional Operations Manager - Parksville, BC, Canada - EightSix Network Inc
Description
The Evergreen Hospitality Group is one of BC's largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Sechelt, Halfmoon Bay).
Parksville is a beloved, family-friendly destination on Vancouver Island. It represents one of Evergreen's largest markets, with 139 hotel rooms across 4 hotels, along with Paradise Mini Golf & Fun Park and Paradise RV Park. Our portfolio includes some of the top-rated hotels in the Parksville Qualicum Beach area, with plans for significant growth in the coming years.
Job Description
As we continue to expand our presence in Parksville, we are looking for anexperienced Regional Operations Manager to play a key guest-facing role across 6 Evergreen properties . This individual will provide hands-on leadership by role modelling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.
The Regional Operations Manager will have significant exposure to Evergreen's senior leadership team, with the opportunity to take on as much responsibility as they can demonstrate capability for. In addition, there may be opportunities to oversee additional Evergreen properties on Vancouver Island, depending on aptitude / interest.
The scope of responsibilities for the Regional Operations Manager includes:
Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.
Skills and qualifications
For more information, please visit .
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Evergreen Hospitality Group in Parksville, British Columbia, Canada
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