- Provide high standards service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, line service crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
- Answer the general number phone lines and forward the calls to the appropriate person;
- Ensure that the FBO is clean at all times;
- Ensure coffee, condiments, and snacks are restocked regularly;
- Take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
- Any other duties as assigned by management. REQUIREDSKILLS:
- Two years' experience in a customer service environment;
- Ability to deliver service that is courteous, discreet, efficient, professional;
- Proactive, sees and understand the customers' needs;
- Strong organizational skills, resourceful;
- Ability to work under pressurein a fast paced environment;
- Ability to provide positive attitude while working in a group;
- Working knowledge of Microsoft Office Products
- Available to work on different shifts, including weekends and statutory holidays. EDUCATION:
- Post-secondary education is an asset. Benefits: Our perks and benefits include but are not limited to:
- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Service Awards
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