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    user support technician - Edmonton, Canada - LOMAS MEDIA GROUP LTD.

    LOMAS MEDIA GROUP LTD.
    LOMAS MEDIA GROUP LTD. Edmonton, Canada

    1 week ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

      • Work conditions and physical capabilities

    • Repetitive tasks
    • Attention to detail

      • Personal suitability

    • Accurate
    • Efficient interpersonal skills
    • Initiative
    • Team player
    • Honesty

      • Experience

    • 1 year to less than 2 years

      • Other benefits

    • Free parking available

      • Support for newcomers and refugees

    • Supports newcomers and/or refugees with foreign credential recognition
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers on-the-job training tailored to youth
    • Provides awareness training to employees to create a welcoming work environment for youth

      • Support for Indigenous people

    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

      • Supports for visible minorities

    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 to 40 hours per week
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