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    Service Manager - Ottawa, Canada - Brandt

    Brandt
    Brandt Ottawa, Canada

    3 days ago

    Brandt background
    Description

    Brandt is currently seeking a Service Manager for our Ottawa Construction & Forestry location.

    The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

    Duties & Responsibilities

    • Managing service workflow
    • Enforcing standards, policies, and reporting practices are followed to established standards
    • Development and management of the Service Department budget to meet financial and operational goals
    • Preparing quotes for customer work orders; opening & closing work orders
    • Inspect/operate customer equipment as part of resolving concerns/diagnostics
    • Monitor service revenue and expenses monthly
    • Ensure work is performed according to established safety and industry standards
    • Reviewing employee performance against goals on an ongoing basis
    • Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

    #LI-onsite



    Required Skills
    • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
    • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
    • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
    • Must be proficient in using work-related desktop applications and web-based productivity applications
    • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
    • A recent driver's abstract will be required


    Required Experience
    • Demonstrates a strong commitment to occupational health and safety
    • 5-7 years' progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years' management/supervisory experience in the heavy duty equipment industry
    • Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
    • Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
    • Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
    • Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
    • Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
    • Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
    • Must be proficient in using work-related desktop applications and web-based productivity applications
    • Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
    • A recent driver's abstract will be required
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