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Brampton

    Clerk-Office - Brampton, ON, Canada - Canadian National Railway

    Canadian National Railway
    Canadian National Railway Brampton, ON, Canada

    1 week ago

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    Description

    You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track.

    We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference.

    The role supports ingate and outgate transactions at CN's intermodal yards via gate software.

    Moreover, the position performs customer service duties that include assisting drivers, phone calls, and email responses as well as provides train journals to ensure that train crews have the proper documentation to travel safely and efficiently across the network.

    Major Responsibilities

    • Provide transactional service requirements to Operations
    • Validate and perform ramping for Ports and Terminals
    • Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquires from various parties
    • Formulate office proceduresWorking Conditions
    • The role has Standard working conditions in an office environment with a regular workweek from Monday to Friday
    • The role requires being available on-call 24/7 to respond to critical incidences
    • Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stressRequirements


    • Qualified OSM Ramper
    • Training in Service Reliability Strategies (SRS) and procedures
    • Certified under "Transportation of Dangerous Goods regulation" (Level - TO4202)
    • Completed the self-instruction module on the handling of dangerous goods
    • Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word), Automated Gate System (AGS) and Systems, Applications and Products (SAP)
    • Must be proficient in typing, operate a computer terminal, and common office equipment
    • Knowledge of transportation of dangerous goods regulations (TDG), dimensional loads regulations, applicable rules, tariffs and contracts of both carload and Intermodal shipments, including protection of all aspects of shipment movement information, Canada and the United States Customs reporting, and revenue protection requirements
    • Knowledge of Waybill system including Data Warehouse, email, OASIS, and SRS* Intermodal Clerk 2
    • Knowledge of the Electronic Commerce industry standards
    • Fluently bilingual both written and verbal (English and French)
    • Navigate efficiently through EDI viewer
    • Work without constant and direct supervision
    • Make informed and timely decisions
    • Display a customer-centric attitude*Any experience/education/skills/knowledge for these above would be considered as an assetTrainingThe incumbent receives 2 months on-the-job training without formal classroom training.

    Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year.

    S.

    through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919.

    CN is committed to programs supporting social responsibility and environmental stewardship.

    At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate.

    As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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