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    Data/Process Analyst - Toronto, Canada - CB Canada

    CB Canada
    CB Canada Toronto, Canada

    1 hour ago

    Cb Canada background
    Description

    Data/Process Analyst

    On behalf of our client in the Banking Sector, PROCOM is looking for a Data/Process Analyst.

    Data/Process Analyst – Job Description

    • Working on inquiries via phone and e-mail- they have to meet SLAs and think quickly on their feet
    • Accuracy is very important
    • Investigation is very important
    • Very good customer service skills
    • Ability to balance or multi-task
    • Any knowledge of registered products and any tax knowledge
    • Tax Production:
    • Support and assist in the generation of ad hoc queries, reporting of statistical trending based on inquiries received by the Helpdesk.
    • Generate various Tax slips and filings with CRA as required and provide Partners with necessary calculations related tax financial information
    • Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met
    • Support and assist in the production of various tax products (i.e. T5s, T5008s, T3s, contribution slips etc.), gathering of income payment data, and tax information for Tax reporting.
    • Process Optimization:
    • Drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies.
    • Analyze current state processes and perform root cause analysis for any breaks and gaps in process, including but not limited to:
    • Finding Data integrity or quality issues
    • Independently drive change and solutions for all identified root causes
    • Take a risk-based approach in applying innovative solutions to unique problems in differing lines of business and tax products
    • Liaise and drive change between multiple stakeholders (Technology, Business Architecture, Operations, Wealth Business lines etc.)
    • Recommend and summarize improvements to Management and senior leadership

    Data/Process Analyst – Mandatory Skills

    • Data literacy, process optimization, data technology tools
    • Intermediate-Advanced Level Excel: write macros, VBA, formulas, manage data, able to find easier way to complete work, creativity and willing to learn
    • Strong verbal and listening skills are essential for this position in providing support and legendary service to our business partners
    • Data integrity issues and fix data, provide recommendations
    • Drive continuous improvements and perform root cause analysis (find data integrity issues, identify outdated processes and technology used)
    • 1-3 years' work experience in analytical roles (data analysis, Operations Analyst, data validation, reporting, and analytics techniques)
    • A general understanding of Banking Operations and interest in financial services

    Data/Process Analyst - Nice to Have Skills

    • Bilingual - English/French

    Data/Process Analyst - Assignment Start Date

    ASAP – 12 months to start

    Data/Process Analyst - Assignment Location

    Toronto, ON – Work Hybrid

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