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Milton

    Department Manager, Store Operations - Milton, Canada - Sport Chek

    Sport Chek
    Sport Chek Milton, Canada

    1 week ago

    Default job background
    Full time
    Description

    What you'll do

  • As a Department Sales Manager of Store Operations, you have a passion for sports and live an active lifestyle.
  • The digital world is your wheelhouse and operational excellence is where you excel.
  • Providing exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.
  • As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
  • Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
  • Build and manage a daily game and sales plan for the department.
  • Create development plans for full-time staff – providing support and coaching to improve any performance gaps.
  • Communicate skills proven through effective huddles / meetings / coaching sessions.
  • Develop and maintain a positive work environment for staff.

    • What you bring

  • Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
  • Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
  • Culture and brand ambassadors – you love the work and take pride in our brand.
  • If you're a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
  • Minimum of 2 years in a retail environment, preferably at a supervisory level.
  • A proven track record of business growth and exceptional customer service skills.
  • Demonstrated interest in or involvement in sports or the sporting goods industry an asset.

    • #LI-RC1

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