- Work scheduled hours; being available to answer any incoming emails, Live chat questions, etc
- Report directly to CE Manager, Assistant Manager, and Team Lead on any on going found issues, or training requirements needed.
- Keep Chat times below a 10 min average.
- Reach out directly to customers who've messaged in, and need follow up.
- Be available to work on any projects or tasks assigned by the CE Manager, Assistant Manager, Team Lead, or Head of CE.
- Handle Tickets using internal system Zendesk.
- Bachelor's degree or minimum 2 years' work experience.
- Excellent written and verbal communication skills.
- Bilingual In French & English (verbal and written).
- Ability to perform well in a fast-paced and dynamic environment.
- Zendesk Experience is preferred.
- Knowledge of sports, online betting, or gaming is preferred.
- Health & Wellness - Health & Dental benefits from day 1
- Vacation - Time off is also an important part of self-care We offer generous vacation to help you create a good work-life balance.
- Birthday Off – A day off on your birthday
- Learning & Development - We support your professional growth and development through various training programs and opportunities.
- Fun & Culture - We foster a fun and inclusive culture where you can connect with your colleagues through social events, team building activities, and volunteer initiatives.
- Your resume or CV
- A cover letter highlighting your relevant experience and why you are interested in joining our company
- Any additional supporting documents or portfolio (if applicable)
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Customer Engagement Associate - Toronto, Canada - 1000007698 Ontario Ltd.
Description
Salary: 50-55kAre you ready to join Canada's Premiere Online Sportsbook and Casino? Do you have a passion for the iGaming industry and a drive to excel in a dynamic and collaborative environment? If so, you might be the perfect candidate for the position of Customer Service Associate at BET99
About Us:
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team We're a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Responsibilities:
Reporting into the Customer Engagement Manager, you will be the first line of contact for all customer inquiries via Live chat and emails.
Skills and Qualifications:
Benefits:
At BET99, we care about our employees' well-being and happiness. That's why we offer:
How to Apply:
If this sounds like your dream job, don't hesitate to apply Please send us the following:
We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering a career with BET99. We look forward to hearing from you soon
The BET99 Team
remote work