Sales Support Coordinator - Nanaimo, Canada - K2 Stone

Description

Overview

Before You Apply, Please Note:

• Do Not Call: We kindly request that you refrain from making phone inquiries regarding your application status. We will only contact candidates who have been shortlisted for further consideration.
• Local Candidates: To be eligible for this position, applicants must reside locally within our specified area.
• In-Person Interview: Qualified candidates should be prepared to attend an in-person interview.
• Pre-Screening Questions: Please complete all the pre-screening questions; Your application won't be considered otherwise.

We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for your interest in joining our team.

About Us

K2 Stone is one of the largest producers and distributors of natural stone products for the building industry in Western North America. We specialize in thin stone veneers, full bed building stone, cap stones, flag stone, hearths, mantels, landscape stone and a variety of custom products. K2 Stone sources stone from British Columbia, and Montana, with store locations in Vancouver, Victoria, Kelowna, Nanaimo, Calgary, Edmonton, Seattle Washington and Kalispell Montana. K2 Stone products can also be purchased through 3rd party dealers in Washington, Oregon, California, Minnesota, North Dakota, South Dakota, Nebraska, Wisconsin, Utah, Arizona, Illinois, Montana and Idaho. At K2 Stone, we endeavour to create an environment where positive customer experiences are the norm – not the exception. We are committed to providing elite natural stone products and personalized service to our customers for a price that makes sense for everyone involved. We invite you to discover why architects, developers, builders, stonemasons and homeowners across North America are making K2 Stone their choice for building and landscaping stone.

K2 Stone, a division of The Hazelwood Group, is seeking for a Sales Support Coordinator to join the team at our showroom and warehouse facility in Nanaimo, BC. This is a full-time, Monday to Friday position.

This position will operate from our Quarries processing facility at Duke Point and will serve as the primary liaison between our Sales and Quarries departments. The role entails various office tasks such as invoicing, order processing, quoting, and order placement. Additionally, it involves some fieldwork such as monitoring custom orders, inventory checks, packaging, preparing small orders and samples, measuring raw materials for customers, and forklift operation.

Benefits of Employment – Why work at K2 Stone

• Matching RRSP contributions after 1 year of employment.
• Benefits after 3 months (health & dental premiums are 100% employer-paid).
• Short-term and Long-term disability plan.
• Priority access to Telus Health Virtual Care (access to a Doctor 24/7, 365 days a year).
• Employee & Family Assistance Program.
• Paid vacation time.
• Strong team environment that encourages and supports continuous learning and career advancement.

Compensation

• Base salary ranging from $55,000 to $65,000 per year, contingent on experience and qualifications.
• Commission ranging from .25% to .50% for gross margin dollars earned at the K2 Stone Nanaimo location.

Summary

The Sales Support Coordinator will be required to perform an array of functions relating to sales and logistics administration. These functions include order confirmation, internal invoicing, and customer service, third party purchase orders, custom product pricing, preparing shipping documentation and general sales support. Other duties relevant to the position shall be assigned as required.

Job Duties

• Confirm internal purchase orders.
• Prepare internal invoices for inter-company billing.
• Prepare third-party supplier purchase orders.
• Provide pricing and lead time estimates to Sales Team for custom pieces.
• Work with the Logistics Coordinator to arrange delivery of products to customers.
• Work with the Logistics Coordinator to prepare all documentation relating to cross-border shipments.
• Review pending orders and specific customer requests to ensure excellent customer service.
• Administration of custom purchase order tracking sheet.
• Provide administrative assistance to the VP of Sales, Operations Manager, and Sales Representatives as required.
• Maintain a professional image and demeanor with all employees, management, executives, and visitors at all times.
• Other duties, relevant to the position, shall be assigned as required.

Requirements

• 1-3 years of relevant experience required.
• Forklift experience is advantageous.
• Capable of thriving in a fast-paced, dynamic setting.
• Previous experience in retail sales with a focus on exceptional customer service preferred.
• Proficient in driving sales to meet or exceed set objectives.
• Strong interpersonal, organizational, and communication skills.
• A motivated and innovative team player.
• Computer literate, proficient in basic programs like Windows and Outlook.
• Thorough understanding of retail sales principles, methods, and techniques.
• Skilled in identifying and resolving problems and objections.
• Able to establish and nurture long-term customer relationships.
• Exceptional verbal communication and presentation abilities.
• Excellent listening and written communication skills.
• Self-driven, with a high level of enthusiasm and energy.
• Proficient in basic mathematical calculations.
• Willingness to occasionally travel and participate in sales events or exhibitions.
• Comfortable working independently as well as part of a team.
• Must hold a valid driver's license and have access to a vehicle.

Summation

Thank you for considering a career opportunity with The Hazelwood Group. We appreciate your interest in joining our team. Before you proceed with your application, please take note of the following important points:

• Application Submission: The submission of your resume does not guarantee an interview or an actual transfer. Our hiring process is designed to identify the most qualified candidates who align with our organization's needs.
• Minimum Requirements: We encourage qualified applicants to apply for our open positions. However, to be considered, you must meet the minimum requirements related to the skills and qualifications specified in the job posting.
• Legally Entitled to Work in Canada: Please be aware that you must be legally entitled to work in Canada to apply for a position with The Hazelwood Group. Our organization does not possess a Labour Market Impact Assessment (LMIA) that would support the hiring of foreign workers.
• Acknowledgment: We sincerely appreciate the interest of all applicants in pursuing career opportunities with The Hazelwood Group. However, due to the high volume of applications we receive, we regret that only those candidates selected for an interview will receive a response to their application.

We look forward to considering your application if you meet the qualifications for our current job openings. Your interest in our organization is valued, and we wish you success in your job search.