Jobs
>
Saskatoon

    Assistant Rooms Operations Manager - Saskatoon, Canada - Delta Hotels

    Delta Hotels
    Delta Hotels Saskatoon, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Job Number
    Job Category Rooms & Guest Services Operations
    Location Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    JOB SUMMARY

    Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

    CANDIDATE PROFILE

    Education and Experience


    • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR


    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

    CORE WORK ACTIVITIES

    Supporting the Management of Rooms Operations Activities


    • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.


    • Runs and reviews critical information contained in room operations reports.


    • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.


    • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.


    • Operates all department equipment as necessary and reporting malfunctions.


    • Ensures employees have the proper supplies and uniforms.


    • Understands night audit procedures and being able to comprehend and utilize reports as necessary.


    • Understands and complies with loss prevention policies and procedures.

    Contributing Information to Support Managing to Budget


    • Supervises same day selling procedures to maximize room revenue and property occupancy.


    • Verifies accuracy of room rates to maximize revenue opportunities


    • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.


    • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.


    • Understands the impact of Room Operations on the overall property financial goals and objectives.

    Providing for and Managing the Guest Experience


    • Participates as needed in the investigation of employee and guest accidents.


    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and


    • Sets a positive example for guest relations.


    • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.


    • Assists in the review of comment cards and guest satisfaction results with employees.

    Managing and Conducting Human Resources Activities


    • Provides support for operational functions as necessary.


    • Trains staff and monitoring adherence to all relevant policies and procedures.


    • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.


    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


    • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.


    • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.


    • Empowers employees to provide excellent customer service within guidelines.


    • Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.


    • Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.


    • Communicates performance expectations employees in accordance with job descriptions for each position.


    • Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.


    • Coaches, counsels and encourages employees.


    • Participates in employee progressive disciplinary procedures as required.


    • Handles employee questions and concerns.


    • Participates in an ongoing employee recognition program.


    • Effectively schedules employees to business demands and tracks employee time and attendance.


    • Assists in performing the payroll function.


    • Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

    The salary range for this position is $46,000 to $55,000 annually.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Notification to Applicants: Delta Hotels Bessborough takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
  • 1-800-GOT-JUNK?

    Operations Manager

    4 hours ago

    1-800-GOT-JUNK? Saskatoon, Canada

    **ZAG Community of Businesses is the parent company to seven 1-800-GOT-JUNK? franchises across North America.** · 1-800-GOT-JUNK? is a fun and fast-paced operation that helps people in our community get rid of unwanted items, responsibly. And, we do it like no one else with our p ...

  • Alpine Building Maintenance

    Operations Manager

    4 hours ago

    Alpine Building Maintenance Saskatoon, Canada

    **Job Title**: Operations Manager · **Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. · **Location**: Regina, SK and Surrounding Areas, SK · **Salary**: $60,000 to $70,000 based on ex ...

  • Alpine Building Maintenance

    Operations Manager

    4 hours ago

    Alpine Building Maintenance Saskatoon, Canada

    **Job Title**: Operations Manager · **Status**: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required. · **Location**: Regina, SK and Surrounding Areas, SK · **Salary**: $60,000 to $70,000 based on ex ...

  • RUNNR

    Operations Manager

    3 days ago

    RUNNR Saskatoon, Canada

    **About Us**: · RUNNR is an innovative local logistics solution that digitizes workflows between enterprises and local delivery vendors. Our platform standardizes delivery processes, replacing outdated manual methods used by enterprises. This benefits both enterprises and vendors ...

  • Got Mold Disaster Recovery Services

    Operations Manager

    3 days ago

    Got Mold Disaster Recovery Services Saskatoon, Canada

    Education: Secondary (high) school graduation certificate · - Experience: 3 years to less than 5 years · **Screening questions**: · - Are you currently legally able to work in Canada? · - Do you currently reside in proximity to the advertised location? · - Do you have previous ex ...

  • Paladin Airport Security Services

    Regional Operations Manager

    4 days ago

    Paladin Airport Security Services Saskatoon, Canada

    Regional Operations Manager · We are hiring a Regional Operations Manager (Zone 3) based out of the Saskatoon or Regina Airport. · **Why Paladin?** · **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of resp ...

  • Vendasta

    Food Operations Manager

    4 days ago

    Vendasta Saskatoon, Canada

    At Vendasta, we believe in helping great local businesses survive and thrive in a world that's more competitive than ever—and we're growing our team This is an opportunity to join one of the fastest growing tech companies in Canada and make a direct impact on local economies worl ...

  • Federated Co-operatives Limited

    Operations Manager, Food

    4 hours ago

    Federated Co-operatives Limited Saskatoon, Canada

    **Who we are**: · **What you'll do**: · You will provide strategic leadership to your team and local Co-op Senior Leaders in order to grow sales, margin, and improve profitability in their designated zone. · - You will improve the EBITDA results for the local Co-ops using an area ...

  • Marriott International, Inc

    Rooms Operations Manager

    3 days ago

    Marriott International, Inc Saskatoon, Canada

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **J ...

  • Canpotex Limited

    Manager, Rail Operations

    4 hours ago

    Canpotex Limited Saskatoon, Canada

    **We are**: · Headquartered in Saskatoon with three international offices, we are one of the world's largest suppliers of potash overseas. On behalf of our Shareholders, Mosaic and Nutrien, we market and deliver Saskatchewan potash, a valuable fertilizer nutrient, to millions of ...

  • University of Saskatchewan

    Assistant Manager, Custodial Operations and

    1 day ago

    University of Saskatchewan Saskatoon, Canada

    **Assistant Manager, Custodial Operations and Building Services**: · **The University of Saskatchewan** is one of the top research-intensive universities in Canada. Guided by our University Plan: The University the World Needs, we work together across disciplines and with our com ...

  • Marriott International, Inc

    Assistant Rooms Operations Manager

    4 hours ago

    Marriott International, Inc Saskatoon, Canada

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **J ...

  • S.O. Asher Consultants Ltd.

    Program Operations Project Manager

    4 days ago

    S.O. Asher Consultants Ltd. Saskatoon, Canada

    **About the Company**: · S.O. Asher Consultants is a professional services firm that focuses on the strategy, development, and management of charitable lotteries for established and impactful charities. With over 43 years of experience as an industry leader, we have delivered ove ...

  • National Research Council Canada

    Site Operations and Maintenance Manager

    3 days ago

    National Research Council Canada Saskatoon, Canada

    Great Minds. One Goal. Canada's Success. · Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. · We are looking for a Site Operations and Maintenance Manager to suppor ...

  • Parrish & Heimbecker, Limited

    Operations Manager

    23 hours ago

    Parrish & Heimbecker, Limited Saskatoon, Canada Full time

    · Operations Manager Parrish & Heimbecker · Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling div ...

  • Parrish & Heimbecker

    Operations Manager

    23 hours ago

    Parrish & Heimbecker Saskatoon, Canada Full time

    · Operations ManagerParrish & Heimbecker · Join our team that shares your Passion & Heart for Canadian agriculture Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as an Operations Manager for our Milling divisio ...

  • SOLV4EX Group

    Operations Manager

    23 hours ago

    SOLV4EX Group Saskatoon, Canada Full time

    Salary: · Canadian Energy is part of the SOLV4EX Group. · Canadian Energy is a well-established, successful, growing stored and renewable energy company with locations across Canada. We provide our customers with solutions in the form of batteries, stored energy, DC power conver ...

  • Canpotex Limited

    Manager, Business Management Operations

    1 week ago

    Canpotex Limited Saskatoon, SK, Canada

    We are a people-focused organization with diverse and dynamic career development opportunities. Join us as we continue to help the world grow more food. We are accepting applications for a Manager, Rail Operations at our Saskatoon office. · Headquartered in Saskatoon with three ...

  • Marriott

    Room Operations Manager

    1 week ago

    Marriott Saskatoon, SK, Canada Full time

    Job Category Rooms & Guest Services Operations · Location Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Assists in managing the execution of all operatio ...

  • Marriott International, Inc.

    Room Operations Manager

    4 days ago

    Marriott International, Inc. Saskatoon, SK, Canada Full time

    Job Category Rooms & Guest Services Operations · Location Delta Hotels Bessborough, 601 Spadina Crescent East, Saskatoon, SASK, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Relocation? Position Type Management · Assists in managing the execution of all operatio ...