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    Security and Investigations Lead - Halifax, Canada - Eastlink

    Eastlink
    Eastlink Halifax, Canada

    Found in: beBee S2 CA - 4 weeks ago

    Default job background
    Full time
    Description

    Security and Investigations Lead

    Halifax, NS, Canada Req #2447 Friday, March 15,

    Designated office:

    Young Tower

    6080 Young Street

    Halifax, NS

    B3K 5L2

    This position is:

    Hybrid, at least 3 days per week in office.

    Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

    We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

    Our department is responsible for both Internal Audit and Security activities. Internal Audit: The performance and facilitation of audits and reporting on findings and recommendations to inform senior management and improve the company's operations and compliance posture and reduce risk. Security: Provide assistance/information to third parties where legally obligated through regulations and court documents and mandated under licensing agreements. Perform investigations into claims to reach timely resolutions.

    Responsibilities:

    • Prime accountability for managing the company's damage/claims process involving third parties to ensure timely resolution
    • Works with other Eastlink departments to investigate the claim, ensure relevant information is gathered, recommend, and get approval for resolutions
    • Applies critical thinking to assess the circumstances for each situation as it can have unique/different circumstances than similar cases
    • Ensures timely communications to third parties for resolutions
    • Manages information requests from third parties, ensuring Eastlink has a legal obligation to provide information
    • Stays up to date on company systems to determine best sources for sourcing information, work with other business units to gather the information
    • Reviews work performed by others to facilitate requests
    • Ensures that information is provided to third parties according to documented timelines
    • Actions identified security requests from third parties, including after hours if required (rare), engaging other Eastlink departments where required to facilitate requests (equipment requests, testing, etc.)
    • Prepares and submits affidavits when required
    • Contributes to process documentation for systems and processes for fulfilling information requests
    • Administers the system used for tracking and maintaining third party requests
    • Develops and manages statistical reports on activities and volumes
    • Identify improvements to processes in all identified security areas and implement changes
    • Performs other duties as required such as, but not limited to, account reviews, participating in corporate projects and working groups, documenting requirements for tools and performing validation/testing where required

    Requirements:

    • A condition of work is the ability to obtain and maintain top secret security clearance
    • At least 2 years of relevant experience
    • Post secondary education in a related field
    • Microsoft office expertise, skilled in Excel functionality
    • Ability to thrive in a fast paced, demanding environment and has the willingness to dig deep into details yet remain focused on meeting defined objectives
    • Experience performing investigations including assessing claims information regarding property damage/performing investigations and providing recommendations for resolutions that consider both the company and customer experience
    • Experience working with various levels of staff and management
    • Ability to multi-task, plan, execute and deliver on projects in a timely manner
    • Demonstrated strong communications skills
    • Ability to build and leverage relationships throughout the business
    • Must be organized with a high attention to detail and understand the importance of accuracy in work
    • Ability to follow established policies & procedures
    • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
    • Proven expertise working with confidential information; work with law enforcement and other government agencies considered an asset
    • Adaptable to changing environments, systems, processes
    • Experience with ticketing systems is considered an asset
    • Understanding of telecommunications services considered an asset
    • Previous experience creating and maintaining process documentation considered an asset

    Why Choose Eastlink?
    Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

    Get your careers started with us and stay with us, your journey begins here

    Apply Now
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